Olivier Duha, who still leads us today, partnered with Frédéric Jousset to found Webhelp.

“We set out to be a pioneer in providing amazing customer experiences in the digital world.” We differentiated Webhelp with our ground-breaking business model leveraging online and
digital technology, unique solution design, and the excellent skills of our people to create loyalty-building customer interactions.


In our first five years, we grew our success in the French CRM market via a multidisciplinary approach.

Our unique best-shoring model matches great people’s talents to our clients’ needs in a cost-effective and value-creating manner. With innovation being at our core, we designed technology-enabled solutions and invested heavily in creating the best employee experience.


The next half decade saw Webhelp expand rapidly in both services and locations.

By 2010, we were present in 5 countries, offering a wide range of new services to our growing client base. We also made our first acquisition in France, solidifying our market leadership in the French market. Our firm belief that excellent CX drives loyalty pushed us to go the extra mile continuously.


The start of a decade of high growth.

We opened new locations for our clients and welcomed many new members to the Webhelp family through 5 acquisitions, including our expansion into Northern Europe and the UK. Now a European leader, we continued to develop our range of services. We became a business solutions partner serving over 500 brands and covering the end-to-end customer journey.


We celebrated our 20th anniversary with our new global brand, reinforcing our unique positioning and vision to make business more human.

Now in over 50 countries, we are serving over 1300 brands every day. Two decades in, we maintain our agility, disruptive mindset, and ambition of being the most significant start-up in the world.