German Speaking Customer Service Advisor

Role Overview

A customer care advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.


Responsibilities:

  • Identify and assess customers’ needs to achieve satisfaction
  • Build and maintain a resolution for customer needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Pursuing your personal development based on new methodologies and business cases.
  • Understand the impact of your decision making and how these can influence the day to day of the team in term of KPI and Daily budget

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Native / near native in the German language and good command of English
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of client personalities
  • Excellent communication and presentation skills
  • Ability to work autonomously and independently.


The Company offers:

  • Indefinite contact
  • Relocation program – Free flight tickets to Athens – 2 weeks free accommodation in a hotel or Airbnb
  • Opportunities for international Career through Webhelp International Mobility program
  • A challenging working environment
  • Employee events
  • Private health insurance + Dental Care
  • 3 euros meal voucher in Up Hellas card per working day 
  • Up to 10% monthly performance bonus
  • 14 salaries

Greece (gr)

German

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Apply now!

Role Overview

A customer care advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.


Responsibilities:

  • Identify and assess customers’ needs to achieve satisfaction
  • Build and maintain a resolution for customer needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Pursuing your personal development based on new methodologies and business cases.
  • Understand the impact of your decision making and how these can influence the day to day of the team in term of KPI and Daily budget

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Native / near native in the German language and good command of English
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of client personalities
  • Excellent communication and presentation skills
  • Ability to work autonomously and independently.


The Company offers:

  • Indefinite contact
  • Relocation program – Free flight tickets to Athens – 2 weeks free accommodation in a hotel or Airbnb
  • Opportunities for international Career through Webhelp International Mobility program
  • A challenging working environment
  • Employee events
  • Private health insurance + Dental Care
  • 3 euros meal voucher in Up Hellas card per working day 
  • Up to 10% monthly performance bonus
  • 14 salaries

This job is made for you

Apply now!

Create moments that make a difference and start your career at Webhelp. We are currently recruiting Sales Advisors for our Sheffield Contact Centre. With an earnings potential up to £21,000 and additional benefits there couldn’t be a better time to join us.

As a Sales Advisor you will work on behalf of one of our valued clients Vodafone. You will be making and taking calls from customers who currently have a Vodafone product or service. Working as part of a team within a fast paced, dynamic contact centre environment, you will be rewarded for delivering exceptional customer service in a proactive manner by taking the time to understand the needs of each customer.

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