Webhelp and Signify bring home a win at the Customer Experience Excellence Awards

28th May 2021

Webhelp, the leading global customer experience and business solutions provider, and its global client Signify, the world leader in lighting for professionals and consumers, brought home an award together at this year’s Customer Experience (CX) Excellence Awards.

The ceremony, presented virtually on Wednesday the 26th of May, as part of the NICE Interactions 2021 event, awarded Signify and Webhelp teams for the Best CX Innovation category.

The award recognized the companies for the flawless roll-out of NICE in Contact’s CXone, a cloud-based solution, enabling Signify to deliver an omnichannel experience from three consolidated multilingual hubs across Europe, the Asia Pacific, and North America. With the help of 200+ brand ambassadors who cover 40 languages, Webhelp provides multichannel customer support to Signify’s consumers and professional customers.

The technology solution also enabled ambassadors to have more precise insights into Signify’s customers’ needs while gaining back time to focus on engaging in higher quality interactions.

When Signify and Webhelp renewed their global partnership in 2019, Webhelp initiated this project to drive digital transformation and pursue world-class operational excellence on a global scale. The project featured in the submission focused on the Nordic region, which served as a front-runner for the implementation. The roll-out is currently underway across the other regions.

Luite van Zelst, Global Vendor Manager, Signify, stated,

We are proud to accept the Best CX Innovation award together with Webhelp, which reflects the immense effort and teamwork to deliver one seamless experience for our customers. With Webhelp’s support on this front, we’ve managed to build out a centralized process together, enabling us to address the core needs of our customers. Given customer-centricity is a key focus, we will continue to expand the solution with an iterative approach to ensure our customers are serviced at a high standard.

Andrea Kaminski, Global Industry Lead, High Tech and Media, Webhelp, said,

We are thrilled to receive recognition for our work with Signify. Over the past years, our teams have worked incredibly hard to support Signify’s rapidly growing global customer base. With technology enablement as a core strategic pillar of our work with clients, we’re happy to work with an organization like Signify, which is open to adapting to new technology in the ever-changing CX landscape. This award is certainly a special moment as we continue on our transformation journey together.”

NICE honored CX excellence award winners at the virtual interaction event, celebrating the delivery of exceptional experiences and CX agility through innovation. The Best CX Innovation award category recognized the adoption of innovative artificial intelligence, analytics, or automation that drove digital fluency, transformation and business results.


Webhelp udvider nonprofit-initiativ til at støtte uddannelse og inklusion på verdensplan

Som Think Human-virksomhed fremmer Webhelp en inspirerende kultur, en gennem hvilken Webhelpere opfordres til at gøre en forskel i verden. Environmental, Social, and Governance (ESG) har altid været i kernen af Webhelps identitet, hvorfor vi har støttet globale velgørenhedsinitiativer siden 2015.

I årenes løb er det blevet klart, at den store forskel i adgangen til uddannelse ofte påvirker folks liv betydeligt. Eksklusion kan påvirke enhver, uanset alder, køn eller baggrund, og bare et sæt uheldige omstændigheder kombineret med manglende støtte kan sætte folk tilbage.

Grundlæggelsen af SHARED Foundation

For at adressere problemet i 2015 lancerede Webhelp SHARED Foundation (Solidarity, Humanitarian, Aid, Environment, Diversity) under Foundation of France. SHAREDs mission var at støtte professionel integration og beskæftigelsesegnethed ved at fremme adgangen til almen uddannelse og udvikling af digitale færdigheder.

SHARED har støttet lokale foreninger i de lande, hvor Webhelp opererer under den franske region. I 2019 begyndte Webhelpere at koordinere initiativer til at identificere lokale foreninger i hvert land og åbnede mulighed for medarbejderne til at deltage i frivillige projekter. I løbet af de sidste fem år har SHARED hjulpet 15 foreninger i otte lande, hvilket har gjort det muligt for over 2.000 mennesker at få den nødvendige viden og færdigheder til at komme ind på de lokale jobmarkeder.

En international mission: Think Human Foundation

SHAREDs succes i den fransktalende del af Webhelp-verdenen gjorde det muligt at forestille sig en større indflydelse og bekæmpe ulighed i de over 50 lande, hvor Webhelp har filialer.

I januar 2020 dannede Webhelp sammen med sine aktionærer og Olivier Duha, medstifter og administrerende direktør for gruppen, Think Human Foundation for at fremme denne udvikling globalt. Fonden har de samme mål som SHARED, men med et meget bredere anvendelsesområde. Webhelpere over hele verden kan fremme vores ’mennesket først’ løfte ved at støtte lokale velgørenhedsinitiativer, det være sig med økonomi, tid eller ekspertise.

Olivier Duha, administrerende direktør og medstifter af Webhelp, bemærkede:

“Siden oprettelsen af ​​SHARED Foundation i Frankrig i 2015 har vi formået at udvide Webhelps initiativ til en størrelse med en global rækkevidde, i dag kendt som Think Human Foundation. Hos Webhelp, mener vi, at uddannelse og inklusion er central i opbygningen af vores liv, og det er derfor vores mission at fremme og fostre mere retfærdige muligheder for alle mennesker til at finde deres plads i arbejdsstyrken”.

”Dette fundament er mere end en velgørenhedsorganisation, fordi vores Webhelpere vil afsætte deres tid til at arbejde med lokalsamfund, regionale netværk og nationale regeringer for at skabe muligheder for mennesker i den professionelle verden. Vi er så stolte af, at dette globale velgørenhedsinitiativ har al støtte fra den globale Webhelp-familie. “

For at lære mere om Think Human Foundation, besøg hjemmesiden thinkhumanfoundation.org.