‘The Nest’ fra Webhelp udvider i Europa

Et kundeoplevelsesprogram, der tilbyder en enkel og skalerbar outsourcing-løsning til hurtigt voksende virksomheder

Oslo, 24. marts, 2021

Webhelp, førende leverandør af global kundeoplevelse (CX) og forretningsløsninger, har annonceret programmet The Nest by Webhelp over hele Europa. Formålet er at støtte virksomheder i opstarts- og skaleringsfasen for at give den allerbedste kundeoplevelse. The Nest giver vækstvirksomheder i alle sektorer mulighed for at vokse eksponentielt ved at tilbyde en unik, skræddersyet outsourcet CX-løsning.

Nyheden kommer på et tidspunkt, hvor mange unge virksomheder står over for flere udfordringer på grund af pandemien og kræver fleksibilitet og ROI-optimering, til at råde i usikre forretningsmiljøer.

Chloe de Mont-Serrat, leder af The Nest, siger:

”Vi er glade for at udvide vores tilbud til virksomheder i hele Europa. Velkørende startups har en vigtig ting til fælles: Enestående kundeoplevelse. Outsourcing af CX med en betroet partner gør det muligt for virksomheder at vokse hurtigt, mens de maksimerer afkastet, hvilket frigør dem til at fokusere på det, der betyder mest – at udvide deres forretning. “

Programmet blev lanceret i Frankrig i 2018, og det understøtter allerede flere af de mest dynamiske startups, hvoraf mange er højt placeret på The French Tech Next-rangeringen. Derudover er Webhelp en mangeårig partner for utallige enhjørninger og succesrige startups – godt positioneret til at hjælpe vækstvirksomheder med differentiering. Programmet får en europæisk dimension, idet det nu inkluderer de nordiske lande, Storbritannien, Spanien, Tyskland, Holland og Tyrkiet.

”Vi er glade for at lancere The Nest i Norden for at hjælpe lokale startups med at skabe enestående kundeoplevelser. Vi forstår, at iværksættere står over for mange komplekse udfordringer i de tidlige vækstfaser, fra at udvikle færdigheder og processer til at understøtte langsigtet vækst til at ekspandere hurtigt på nye markeder og opbygge innovative produkter og tjenester for at adskille sig fra konkurrencen,”

tilføjer Victor Sundén, Chief Kommerciel officer, The Nest, nordisk til. Med The Nest stiller Webhelp, den europæiske markedsleder for CX, sin ekspertise til rådighed for mindre virksomheder med en kultur baseret på People First. Hovedfokus er at støtte klienter, når de udvider deres forretning, og at sætte dem i stand til at skabe konkurrencemæssige fordele inden for CX-området. Programmet tilbyder en bred vifte af tjenester, som alle kan skræddersys til klientens individuelle behov, herunder omnichannel-kundeengagement-tjenester (inklusive kundebehandling, samfundsledelse og teknisk support), salgssupport (ny kundeanskaffelse, kundeloyalitet, salgsassistance ) og digitale tjenester (indholdsstyring, modereringstjenester, digital markedsføring). Programmet kører 24 timer i døgnet, syv dage om ugen og er tilgængeligt på mere end 40 sprog.

Ud over den førsteklasses kundeoplevelse, der leveres af eksperthold, får partnere også adgang til ‘The Nest Community’. Her vil Webhelp tilbyde medlemmer vejledning, forretningsudvikling og netværksmuligheder som en ekstra måde at skabe rækkevidde og opnå bedre resultater gennem et strategisk opstartsnetværk. Som Charles Egly, administrerende direktør for Younited Creditt, og en af ​​de første nystartede virksomheder, der sluttede sig til The Nest by Webhelp-programmet, siger:

“I de første dage af en opstart forsøger seniorholdet ofte at tackle alle problemerne selv, nogle gange til skade for det endelige produkt eller den endelige service. Den outsourcede support, der tilbydes af Nest-programmet, var uvurderlig både for at udvide vores team og for at styrke ekspertisen. Det gjorde det også muligt for os at erobre nye markeder meget hurtigere. Samarbejde med en “Outsourcing-partner på denne måde, skaber effektivitet og giver lavere driftsomkostninger, mere fleksibilitet og hurtigere time-to-market. For ikke at nævne adgang til de bedste processer og værktøjer på markedet, hvoraf mange normalt er for dyre til en startup. “

Webhelps medstifter, Olivier Duha, konkluderer:

“Vi er meget begejstrede for, at opstartsverdenen blomstrer på trods af COVID-19-pandemien, og at tempoet for finansiering ikke er bremset. Støtte til hurtigt voksende startups har altid været en del af vores DNA, da vi stadig har vores iværksætterkultur som ledestjerne. ”


Om The Nest

Nest by Webhelp er et outsourcet kundeoplevelsesprogram (CX) fra Webhelp til at hjælpe startups og virksomheder i hurtig vækst med at differentiere sig og opskalere deres team hurtigt og enkelt. Programmet opererer overalt i Europa og giver klienter adgang til dets globale netværk af operationelle kundeoplevelsesspecialister 365 dage om året. Nest tilbyder en bred vifte af tjenester, som alle er tilpasset kundens individuelle behov, inklusive, men ikke begrænset til; Omnichannel-kundeengagement-tjenester (inklusive kundebehandling, community management og teknisk support), salgssupport (kundeoptagelse og -opbevaring, salgsassistance) og digitale tjenester (content management, modereringstjenester, digital marketing) Kunder fra The Nest får adgang til The Nest Community, der tilbyder mentorordninger og anden forretningsstøtte og vejledning, der gør det muligt for nystartede virksomheder at vokse og få succes på deres markedsplads. Flere oplysninger kan findes på thenest.webhelp.com.


Webhelp solidifies footprint in Latin America with Dynamicall

Paris, March 9th, 2021.

Webhelp, the European leader in Customer Experience and Business Solutions, announces today that it has acquired Dynamicall, a leading Peruvian BPO player with over 4.500 employees based in Lima. This acquisition is the latest in a line of sizable and strategic M&A activities over the past five years.

Olivier Duha, Webhelp’s co-founder and CEO, declared:

“Dynamicall is an impressive organization, with a strong cultural fit with Webhelp. We have been partnering to serve several major brands successfully in 2020 and are excited to now welcome their talented teams into the Webhelp family. With its superior track record in delivering high-quality services and its attractive client base, Dynamicall reinforces our unique best-shoring capabilities for our clients.”

Dynamicall enhances Webhelp’s service portfolio in several strategic areas including Spanish and multilingual operations with on/nearshore and offshore delivery capacities for the local and international Spanish-speaking market and North America, and the potential to expand coverage for global and multilingual clients.
Latin America (LatAm), as a region driven by strong economic development, is of key interest to Webhelp. With its broad range of services tailored to clients of all sizes, from start-ups to global conglomerates, Webhelp is keen to serve its clients’ in and from this region while contributing to the local economy and creating career development opportunities. With the acquisition of Dynamicall, Webhelp now has two own sites in Latin America, in addition to the existing operations on the premises of clients in several countries in the region and greenfield sites in the pipeline. The Latin American operations will work together closely with Webhelp’s established Spanish teams, with Julio Jolin extending his responsibilities as CEO to lead LatAm.

Julio Jolin Vargas, CEO of Webhelp’s Spanish operations said:

“The incorporation of Dynamicall in the Webhelp family will strengthen our service offering for Spanish-speaking and global companies alike, looking to reinforce their operations with state-of-the-art services in the LatAm region and the world. We are very excited for this new opportunity to expand our support further for both our current clients and those to be.”

Enrique Beltran, founder and CEO of Dynamical, stated:

“We’re thrilled to take this next step in our partnership with Webhelp and merge with such a dynamic and solid leader. Thanks to the dedication and skills of all people at Dynamicall, we get to serve some of the world’s most exciting brands, and together with our new parent company, we get to expand even further, not only internationally but also in terms of capabilities.”

Webhelp will celebrate its 21st anniversary this year and has become one of the global leaders in the sector thanks to steady organic growth and acquisitions. Driven by a vision of making business more human and a strong and unique company culture motivated by an agile, start-up mindset, and over 75.000 Webhelpers bring their smarts and hearts to the table every day to help clients in a way that makes a real difference.


About Dynamicall

Dynamicall is a leading Peruvian BPO-Contact Center industry provider, offering a stable and formal employment to more than 4500 collaborators from its 2 sites in Lima. Its client portfolio includes major brands, leaders in their respective industries, across all regions of LatAm, North America, and Spain. Dynamicall’s services range from Customer Care, Sales, Back Office, Technical Support among others. Founded 13 years ago, Dynamicall has become one of the most important references in the local industry with a revenue of over 30 million USD per year.


social media

Webhelp rangeres højt påtværs af alle aspekter af sociale af førende analytiker NelsonHall

social media

Virksomhed høster analytiker ros

  1. Februar 2021

Den førende globale kundeoplevelse (CX) og forretningsløsningsudbyder, Webhelp, er blevet anerkendt af den førende brancheanalytiker, NelsonHall, for sine sociale mediefunktioner.

Firmaet blev anerkendt på tværs af tre kerneområder: kundepleje og salgskapacitet; online omdømme behandling; og indholdsmoderering, tillid og sikkerhed.

NelsonHall’s Evaluation & Assessment Tool (NEAT), der er en del af et “speed-to-source” -initiativ, gør det muligt for strategiske sourcing managers at vurdere leverandørers evner til at identificere branchens bedste præstationer under sourcing-udvælgelsesprocessen. Metoden evaluerer specifikt kvaliteten af spillernes evner i flere kategorier, såsom teknologi og værktøjer, serviceinnovation, geografisk fodaftryk og skalerbarhed, blandt andre.

”Vi er begejstrede for, at NelsonHall har anerkendt vores muligheder for sociale medier. Nu mere end nogensinde, og i en stadig mere digital verden, skal virksomheder levere højkvalitets og pålidelige kundeoplevelser. Webhelp har en bred vifte af digitalt forstærkede tjenester, der giver os mulighed for at støtte globale mærker med deres sociale medieinteraktioner og omdømme og arbejde sammen med sociale medieplatforme og markedspladser for at understøtte et mere sikkert online miljø for brugerne. Vi er meget stolte af vores præstationer i dette rum, ” sagde Webhelp medstifter Olivier Duha.

Ivan Kotzev, analytiker hos NelsonHall CX Services, sagde:

”Webhelps stærke præstationer inden for support og salg på sociale medier er bygget på et fundament af proprietær teknologi, kanaladministrationserfaring og CX-rådgivning. Bemærkelsesværdigt er virksomhedens ekspertise inden for leadgenerering og salgsaktiviteter på sociale kanaler, en stigende prioritet for mærker, der ønsker at møde deres kunder på disse kanaler. ”

Webhelps omfattende kapaciteter og voksende globale fodaftryk bliver fortsat valideret af analytikersamfundet, hvor den ansete amerikanske baserede analytiker, Gartner, navngiver Webhelp som en nichespiller. Dette bygger på analytikerens rapportering af Webhelp som en Rising Star i 2019/20, da virksomheden yderligere etablerer sit ry som en brancheforstyrrende og troværdig alternativ til de mere traditionelle aktører på det nordamerikanske marked.

Disse nylige udmærkelser forstærker Webhelps nuværende positionering af den globale analytiker Everest Group som en leder inden for kundeoplevelsesadministration (CXM) i sin PEAK Matrix® Assessment 2020 samt en leder inden for sin CXM i Europa, Mellemøsten og Afrika (EMEA) Services PEAK Matrix, der anerkender Webhelp som værende særlig stærk med hensyn til både vision og kapacitet. Everest-koncernens positionering udvides til en ny rapport, hvor Webhelp er anerkendt som en vigtig konkurrent inden for arbejde hjemmefra-løsninger blandt andre globale aktører.

Everest Group skrev i sin WAHA (Work at Home Agent) CXM Services PEAK Matrix Assessment,

”Webhelp driver digital transformation gennem cloudadoption, CX-rådgivning og automatisering ved at samarbejde med teknologileverandører som Amazon Connect, MS Azure og UiPath ved hjælp af deres platforme efter kundens krav. ”


Daugavpils

Webhelp to launch content moderation services in new office in Daugavpils, Latvia: 55 people are already in training

February 1st 2021

Webhelp, a leading global customer experience and business solutions provider, is opening an office in Daugavpils, Latvia, to support a new global client with content moderation services.
Right now, 55 people are in training and Webhelp is recruiting more new team members during spring.
We have chosen Daugavpils based on the great local talent, the city’s geographical location, support from the local institutions and Investment and Development Agency of Latvia, as well as our great cooperation with Daugavpils University.” said Janis Misans, MD Webhelp Latvia.

Webhelp is keen to contribute to Daugavpils’ economic development and the broader Latgale region while offering professional services support to international and local clients, leveraging our global network and extensive experience. Together with Webhelp’s office in Riga, the Daugavpils office will enable Webhelp to create a cohesive service network and further strengthen our service capabilities for the region.

Igors Prelatovs, Chariman of Daugavpils Council, stated:

Daugavpils municipality highly appreciates the cooperation with LIAA, as a result of which an international company Webhelp has started operating in our city.

It is a great opportunity for young, motivated citizens to start their careers in their hometown. As the company is located on the premises of Daugavpils University, it makes it easier for employees to combine their studies with the work.

We are proud that Daugavpils has been chosen as the company’s location and that the people of Daugavpils are competitive for the international labor market.

I wish great success for Webhelp’s plans in Daugavpils so that the company can thrive and evolve, and continue to offer new job opportunities to young people in Daugavpils and the surrounding area.

Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media content moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

By choosing Webhelp they access the passion and experience of 65 000 game-changers from more than 150 locations in 50 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day.

Webhelp is the European leader in their industry, with a revenue of €1,5B in 2019, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

MEDIA CONTACTS:
Janis Misans, MD Webhelp Latvia
janis.misans@webhelp.com
+37167224437
Ida Naper, Nordic Director of Communications
ida.naper@webhelp.com
+4793673123


Frost & Sullivan anerkender Webhelp som ledende aktør inden for innovation og vækst i deres europæiske 2020 CX Radar

Det globalt ansete forsknings- og konsulentfirma Frost & Sullivan har tildelt Webhelp en topplacering i deres Frost Radar ™ 2020 – CX Outsourcing.

Webhelp er placeret som førende inden for både vækst og innovation, og høster anerkendelse for sin brede vifte af løsninger på tværs af brancher, og vigtigst af alt dens effektive digitale transformationstjenester og teknologibaserede løsninger, der giver anledning til klientinnovation sammen med sin konsulentvirksomhed Gobeyond Partners.

Deepali Sathe, Senior Industry Analyst – Informations- og kommunikationsteknologi hos Frost & Sullivan udtalte:

”Med sit fokus på AI, tale- og forudsigelsesanalyse og brugen af avancerede teknologier til fremtidssikring af sine løsninger er Webhelp i stand til at konkurrere effektivt, samtidig med at opretholde et åbent økosystem af partnere med en alsidig blanding af progressive partnere for yderligere at anspore innovation ”.

Webhelps dedikerede start-up CX-program, The Nest by Webhelp, og koncernens stærke fokus på Technology enablement bidrager stærkt til at skabe innovation i alle faser af en klients udvikling.

Koncernens hurtige vækst, anderkendt af den tætte andenplads i Radar, der fører Webhelp til at lederpositionen på det europæiske marked for CX Outsourcing Services og en fremtrædende global position, er drevet gennem både organisk vækst og strategiske opkøb. I dag dækker Webhelps serviceportefølje ikke kun Customer Engagement-tjenester, men en bred vifte af yderligere funktioner såsom RegTech, digitalisering, AI og rådgivning. Dens bemærkelsesværdige iværksætterkultur har været kernen i koncernens succes og vision om at gøre forretning mere menneskelig med de rette midler til deres kunder.

Olivier Duha, medstifter og administrerende direktør for Webhelp sagde:

”Som et selskab drevet af formål er vi begejstrede over at blive tildelt æren af ​​denne førende position i Frost Radar™. Vores teams af passionerede medarbejdere leder konstant efter måder at gøre tingene bedre på for vores kunder, deres kunder og vores virksomhed. At gentænkte spillereglerne er en central del af vores DNA, som det anerkendes af vores stærke præstation på innovationsindekset. Ved at sikre, at de bedste teknologier og innovationer gør det muligt for vores folk at gøre en reel forskel, bevæger vi os konstant i vores søgen efter at skabe fantastiske menneskelige oplevelser”.

The Radar er baseret på udsagn om kerneværdierne Vækst, Innovation og Ledelse. Den robuste analyse auditerer over 1000 udbydere på tværs af 10 nøglekriterier såsom innovationsskalerbarhed, kundetilpasning, vision og strategi. Hver virksomhed evalueres derefter på effektivitet på tværs af disse temaer for at bestemme, hvor godt de er positioneret til at skabe vækst i fremtiden.


Webinar: Travel rebound, evolution or revolution in traveller experience?

Travel Webinar

2020 has changed travel forever. With the entire sector facing challenges like never before, we talk to industry leaders about what this means for the future. Join us for an interactive webinar featuring​​:
  • John Leighton, Head of Customer Service at easyJet
  • Paul Cowan, Director, Global Customer operations at Egencia
  • Meltem Uysaler, Senior Director of Global Customer Operations and Central Direct Sales at IATA
  • Eric de la Bonnardière, CEO at Evaneos
  • Nora Boros, Chief sector Growth Officer at Webhelp

I​n this 50 minute session, industry experts will discuss their response  to COVID-19, highlighting the key lessons and how they are incorporating these into their future strategy to deliver a great experience for passengers and guests.


Webhelp named CXM Leader by Everest
Group for the second time in 2020

Following our positioning as a Global Leader in Customer Experience Management (CXM) by the leading analyst, Everest Group, we have now been recognized as a Leader again in its CXM in EMEA Services PEAK Matrix® Assessment 2020, rating high in terms of vision and capability.

This report is an objective recognition of Webhelp’s successful growth strategy, and our unique people-first, end-to-end approach with Skand Bhargava, Vice President, Everest Group saying:

“Webhelp is a leading CXM provider globally, especially in Europe, supported by a large multilingual workforce of more than 60,000 agents. With a focus on digital transformation, CX consulting, and customer journey orchestration, Webhelp has been able to drive exponential growth over the last few years,”

He continues “Further, its deep digital and domain expertise, outcome-focused approach, and strong leadership have allowed it to resiliently navigate the uncertainties created by COVID-19 and continue on its growth journey.”

This result builds on our strong track record in analyst rankings and assessments, and our second year as a Leader in the PEAK Matrix, with Everest Group specifically highlighting our strong coverage in major industry verticals, our geographical delivery footprint, and the value delivered to our clients.

Everest Group defines Leaders as companies that deliver consistent Customer Experience Management (CXM) Services through expansion in new regions, serving various buyer sizes, and delivering high satisfaction scores due to greater technological and advanced digital capabilities.

For this EMEA edition, Everest Group selected 21 organizations to evaluate and compare for their 2020 report based upon the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.


OneShot Influence

Influence- New edition of the OneShot

Our 5th edition of OneShot is here! We hope you will enjoy reading about this wide theme, so deeply rooted in our everyday life.

So what have you learned from the crisis? Many attests to the irony of social distancing strengthening bonds and communications between colleagues. At the heart of this new dynamic, digital relationships have Intensified, and digital technology has played a very significant role.

The health and economic crisis is forcing us to focus on the immediate future. Nonetheless brands shouldn’t lose sight of other changes in society. Old power – no business will survive if it’s purely based on old power values: formal and centralised governance, a secretive mindset, the elitism of experts. People no longer trust authority, the bedrock of old powers. They want to act, to participate and to learn. New Power – requires brands to focus more on flat hierarchies and complete transparency.

Did you know that just behind WhatsApp, TikTok is the second-most downloaded non-gaming app in the world? And when compared to Instagram, the engagement rate is much higher? With millions of subscribers and a wide fan base, you should definitely check it out if your target audience is on TikTok.

Read all about these exciting and thought-provoking topics and more, in our latest edition of OneShot.

Read our OneShot

Your Guide to build an efficient patient-oriented strategy at a
global scale

In a context fueled by digital disruption and global acceleration, healthcare companies must design a new framework to better provide a seamless, constistent care accross all moment and all frontiers Through this white paper, Webhelp Medica reveals its best practices and learnings based on more than 20 years of expertise. Mixing feedbacks, testimonials and regulatory analyses, here are the keys to a winning strategy.

Read the Whitepaper Here

Recommerce

Recommerce on the surge: Why second-hand stores are booming

Why is recommerce on the rise? and why are marketplaces such as VINTED, thredUP or Poshmark thriving in this business model? Is it just trendy, cost effective, sustainable or a mix of all these that explains the current surge? Tomorrow’s personalization and customer journeys are expected to be even smarter, more immersive, more trust-enabling than they are today. The question is: Are brands and consumers ready? Here is an analysis from Olivier Carrot, Global Business Unit Direct, Retail & E-commerce.

Olivier Carrot - Recommerce

So which are some of the factors that have contributed to this increase?

  • Rise in the use of mobile devices. The accessibility of mobile devices globally has essentially contributed to the growth of e-commerce thanks to the increased reach which has consequently increased the sales. According to Aaron Orendorff – Forbes Top 10 B2B Content Marketer, e-commerce has helped businesses launch beyond borders reaching out to millions of new potential customers. By 2023, an increase of 276.9% in the total global sales in retail is projected with APAC taking the lead (source: shopify.com).
    The easy accessibility of mobile phones and internet has definitely elevated the demand of recommerce as a service. This surge has seen many start- ups joining the bandwagon to not only meet the growing demand but also to take advantage of the efficiency and scalability that marketplaces provide.
    Through the creation of an application that links second-hand products to customers, VINTED has grown from being owned by its two co-founders Milda and Justas to an organization that employs more than 450 people and unites a community of 25 million people.
  • Personalized customer experiences. In reference to platforms like VINTED, personalized services that match customers preferences are highly sought after. Customers want to feel valued and there is no better way than to offer a personalized experience. Even though many consumers are in search of products being offered at discounted or affordable prices, they will not compromise on the experience. Brands are thus competing not only on price but also on offering the most memorable experience to their customers.
  • Old is new again. Founded in 2009 as a swapping company for men’s shirts’ thredUP is a huge consumer marketplace that flaunts over 35,000 brands. In one of his keynotes, CEO and co-founder James Reinhart forecasts sales of upto $51 billion from the second-hand apparel market by 2023 (source yahoo.com)
    In reality, people buy twice as many clothes and wear them half as long. If one can buy a branded item for half the price of the new, why not? There is a growing trend to transform consumption through reuse. And so as to keep up with the changing environment in the retail industry, integrating a resale option in traditional retail outlets is seen to boost the overall sales. Customers are sparked to spend 21% more and visit 70% more frequently. James attributes the massive increase in the visiting percentage to the fact that second hand collection is restocked every two weeks whereas in the traditional format, new collection arrives between four to six times a year (source: www.thredup.com)
  • Cost friendly. Pocket friendly purchases is a big driver in the recommerce boom. Customers are increasingly seeing the value in buying recycled brand-name products for huge discounts. “Recommerce has seen a tremendous upsurge” says Steven Bethell, founder of Bank & Vogue – a firm that specializes in the logistics of selling used goods and operates a sister company called Beyond Retro. Prior to making a purchase, many shoppers aquent themselves with the resale possibilities of items they wish to buy with the plan to resell them in the near future. The retail industry is seeing a continued shift with the majority of consumers shopping smarter.
  • Sustainability. The new affluent generations like the Gen Z are more environmental and social conscious and as such, they expect brands to be more ethical and sustainable in their production processes. Fashion brands that have this audience as their customer base, are obliged to revamp their business models to be able to not only attract but most definitely also retain this segment.
    VINTED is one such brand. By investing on its brand ethos which is providing a platform for purchasing and selling of second-hand clothes. These clothes reduce the environmental impact of Co2 levels that are usually released in the production of new clothes (think water, chemicals, fertilizers and pesticides). In addition, it prolongs the shelf life of clothes that would otherwise head to the dumping sites in one or two years. It’s estimated that 600 kilograms of used clothes would lead to a reduction of 2250 kilograms of Co2 emissions, 3.6 billion liters of water saved, and 144 trees planted. (www.smartgreenpost.com).

At Webhelp, our clients are at the heart and our core objective is to ensure that their customers experience world class service in every touchpoint. The creation and upholding of a sustainable environment also go hand in hand with what our company stands for.

In our endeavor to always provide seamless interactions, we go the extra mile to guarantee that customers’ needs are met. We focus on making the purchase process in the marketplaces as simple and fulfilling as possible 

Our flawless and memorable customer journey from order management to returns and replacements is swiftly executed with our dedicated service specialist who are located globally in the different hubs. 

And thanks to the booming second-hand industry, content management and moderation is also on high demand. Ever thought of outsourcing your content moderation? Our highly experienced offshore content moderators ensure that our clients’ brands are duly protected across their target audience. We support our clients’ to not only maintain their brand integrity, but also to shield their customers from inappropriate, aggressive or illegal content.  

Are you looking for an experienced partner who will help you take your marketplace to the next level? Get in touch to receive your tailormade solution: Olivier Carrot.