Webhelp culture

What is DE&I?

DE&I refers to Diversity, Equity, and Inclusion and is a phrase that broadly defines the efforts an organization takes to create a more welcoming, authentic environment for all its people. At Webhelp, this can mean working to ensure our staff includes professionals of all backgrounds and that everyone has the same chance at job or career growth prospects. Our Diversity, Equity, and Inclusion efforts sit at the top of our Think Human identity, and we strive to create a meaningful, sustainable working environment.

What is the difference between inclusion and diversity?

Diversity and inclusion are interconnected concepts but not interchangeable ones. Diversity includes all the elements that make someone unique. These elements could be social categories, cultural background, physical abilities, religion, or gender. They could also refer to different perspectives and preferences. Inclusion in the workplace refers to creating a work environment where everyone, regardless of their background and diverse characteristics, has equal access to opportunities and resources and is treated fairly and respectfully.

What does BPO stand for?

BPO stands for Business Process Outsourcing. A BPO company is a third-party provider that can perform a business’ essential processes. These companies invest in their employees’ training in order to provide top-quality service on behalf of their business clients. For example, Webhelp provides customer service for some of the world’s most exciting brands.

What is WebHEALTH?

WebHEALTH is part of our Environmental, Social and Governance (ESG) program, as well as people engagement initiatives. We believe that the well-being of our people is strongly dependent on a sustainable future. Whether we raise funds through or Kilometer Challenge or help clear out the planet of waste, we do it to stay healthy and have fun along the way. For a better picture of what we do, check us out on Instagram.

Does Webhelp support or work with NGOs?

Through our Think Human Foundation, Webhelp works closely with NGOs from a wide range of countries. For more details, we invite you to discover our associations and initiatives.

What does ESG stand for?

At Webhelp, Environmental, Social, and Governance (ESG) refer to our sustainable and ethical corporate practices. This is our way to ensure accountability and manage our corporation’s impact, such as carbon footprint reduction, impact hiring, women in leadership, and philanthropy. For more information on our initiatives and achievements, please take a look at our #MoreMovement.

What is impact sourcing?

Impact Sourcing is the practice of hiring high-potential but disadvantaged people in order to reintegrate them into society. This is more than a Corporate Social Responsibility initiative and rather a business model that can help organizations meet and exceed their quality and staffing objectives. By employing people who have limited opportunities, often from low-income areas, companies can contribute to the well-being of their businesses, people, and local communities. Webhelp is a strong advocate for diversity and inclusion and welcomes employees from all walks of life.

How can I donate to the Think Human Foundation?

We appreciate your interest in making a donation and supporting our initiatives. Your contribution helps us to extend our programs to more unprivileged workers and, therefore, gift them a second chance at a working future. We have designed a quick, secure, and seamless online donation process. You first select in which country you’d like us to support NGOs. Then you make a one-off or monthly (recurrent) payment. If you wish to donate or just spread the word, please visit our Think Human Foundation website.

What should I expect of my work in a contact center?

Working in a contact center is both a rewarding and challenging experience. From Customer Advisors to Project Managers and Support Functions, the job in a call center requires creative and analytical thinking to solve problems. Although it will all depend on the role and level of experience, your responsibilities revolve around adding value to our clients and their customers. The hard and soft skills you acquire in a contact center can help you forge a career path in General Management & Leadership, HR & Recruitment, Operations, Marketing & Communications, Finance, and many more.

What is Think Human Foundation?

Think Human Foundation was founded in 2020 by Webhelp Group and Olivier Duha, CEO and co-founder of Webhelp. The organization is an extension of Webhelp’s SHARED Foundation, established in France in 2016 to support people through employment and integration opportunities. For more information on our initiatives, please visit our Think Human Foundation website https://thinkhumanfoundation.org/about-us/.

What is Webhelp’s approach to feedback and transparency?

Webhelp values and encourages feedback in the workplace. We focus on promoting transparency among our teams, and we strive to create an authentic environment where everyone’s contribution and suggestions are welcome and appreciated.

What are you looking for in a potential candidate?

We are not looking for perfect people; we just aim to be the right team for you. We are a global community of passionate game changers from diverse backgrounds, so each and everyone one of us brings a unique value from students to parents and from entry-level to executive professionals. We believe in everyone’s potential, so that’s why we are sometimes flexible with the job requirements as long as you share our values.

Will I be working in a contact center?

Webhelp is a BPO company that provides contact center services for some of the world’s most innovative and exciting brands. Whether you’re a Customer Advisor, Team Leader, Operations Manager, or CEO, you will work in our modern call center facilities or from home alongside colleagues who are just as passionate about Customer Experience as you.

What is it like working at Webhelp?

Our goal for our people is for them to feel valued and recognized. Together, we strive to create a positive environment on behalf of the world’s most innovative brands. On a regular day as a Webhelper, you might grab a coffee with a colleague, solve a client’s biggest challenge, learn a new skill through the company’s training opportunities, or celebrate your team’s wins.

How does Webhelp support employees’ well-being?

To support the well-being of our people, we created WebHEALTH, our program that helps promote physical and mental health. For example, we are proud of our annual Kilometer Challenge, where we cover many kilometers together. We also support our employees’ professional well-being through training and growth opportunities.

What is the company’s vision for its employees?

We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world’s most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

What are the company’s values? How are the values lived out on a daily basis?

We strive to stay true to our people-first company values every day:

Commitment: We keep our word, and we deliver on every promise we make to each other, our clients, and their customers.
Unity: We go further and faster together. Teamwork is vital to us. It’s how we’ll achieve our big goals and make everyday tasks easier and more enjoyable.
Integrity: We treat others as we like to be treated. Whether we’re dealing with our clients or with each other, we do things in a fair and positive way.
Recognition: At Webhelp, we give each other the recognition we deserve. Because from Board Director to Customer Advisor, we all make a vital contribution to our collective success.
WOW: We believe in the power of “WOW.” We go the extra mile to help each other, our clients, and their customers. “WOW” sets us apart and makes Webhelp an amazing place to work.

What is EVP or employee value proposition?

The Employee Value Proposition is the value we provide our people as a reward for their talent and contribution to our business. The EVP contains competitive, differentiated, and unique elements and is a practical implementation of the employer’s vision and brand in tangible and intangible value for the employees. Pay, benefits, and career development are common examples of an EVP, but technology, remote or hybrid work, and flexibility are equally important for our people.

Webhelp benefits

What is a fixed-term contract?

A fixed-term contract is a temporary employment contract that ends on a certain date. Based on project availability and your performance, your contract may be renewed or extended.

Does Webhelp have an employee referral program?

Yes. All Webhelp employees are welcome to refer friends and acquaintances. For more information, please check out the country in which you work.

Is it possible to work on weekends?

Yes, it is possible to work on weekends. This will depend on your team and the project that you are working on.

What is an indefinite-term contract?

An indefinite-term contract is a permanent employment contract with no specific end date. Once you pass the trial period, you will become a permanent employee.

What benefits does Webhelp offer?

We strive to offer our employees benefits that add value to their lifestyles. For more information, please visit our Benefits page.

Application and recruitment process

Can I apply again at Webhelp if I am rejected?

Yes, you are always welcome to apply to Webhelp again after being rejected for a role.

How does Webhelp handle my personal data?

Handling personal data is a priority at Webhelp. We comply with all legally required deletion periods, and your personal data will only be used to process your application. Upon request, our recruitment team can erase your data before the deletion period ends.

How can I send my feedback on the application and recruitment process?

Transparent feedback is important to us. You are welcome to tell us about your recruitment experience by email or phone.

What should I expect during an online test?

You can expect to be tested in areas such as language proficiency, computer proficiency, customer support, and typing skills. For work-from-home roles, your internet speed and system requirements will also be tested. The assessment is timed, so please make sure you are in a comfortable environment where you are unlikely to experience interruptions. Once you open the module, the clock starts ticking.

What should I do if I have a technical problem with my application?

For any technical issues, please contact our recruitment team immediately in the country where you have applied.

What information should my CV contain?

Your CV should offer an overview of your work experience, your personal abilities, and your language skills.

Does Webhelp accept speculative applications?

Yes. If you would like to work for Webhelp but have not yet found a job that meets your needs and expectations, please fill out a speculative application.

What is Harver?

Harver is a virtual assessment tool that allows us to objectively evaluate our candidates. Once you apply for a position with Webhelp, check your inbox regularly. You will be invited to start language or competency tests via email.

How can I prepare for my online tests?

You can prepare for your online test by reviewing basic grammar and vocabulary concepts, as well as any computer skills you may be tested on.

Can I apply for more than one job?

You are always welcome to apply for multiple positions, but please make sure to do so for each role individually.

What are you looking for in a candidate?

We’re looking for Webhelpers who bring energy, passion, and a unique set of skills and talent. Your enthusiasm, work ethic, and values are the important part. The experience will come along the way.

Will I get feedback on my application?

The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

How will Webhelp get in touch with me?

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.

Can I update my application or change the details after submission?

To make changes to your application after submitting it, please contact our recruitment team in the country where you have applied.

Does Webhelp hire for roles other than Customer Support?

At Webhelp, we provide a wide range of career opportunities for professionals of all experience levels. Please select the category when searching for a job to apply for the department that you’re interested in.

Where can I see all the available jobs?

You can browse all available Webhelp vacancies at https://jobs.webhelp.com/.

How do I apply for a job at Webhelp?

Each individual job posting has an “Apply” button. Click on the button and fill out the information in order to apply.

Training and career development

Does Webhelp organize team-building activities?

Yes. We encourage our people to build new connections with one another, and team-building activities are a great way to do just that.

How can I grow my career at Webhelp?

We want you to succeed and grow in your career. At Webhelp, you have the opportunity to build on your existing skills and learn new ones. Keep an eye out for projects that interest you, and share your passion with your colleagues. Often, there will be room to explore, even if the opportunity is outside of your comfort zone.

What are the advantages of working at Webhelp for my career?

Our job opportunities are open to people from all walks of life — we are just looking for colleagues that share our values. If this is your first job or you are not sure about your career path, Webhelp offers the right environment and resources to experiment and grow.

Does Webhelp offer training and career development courses?

Yes, we are focused on developing our people’s skills through training and career development courses that are relevant to the current market demands.

How do Webhelp’s leaders guide the employees to success?

By providing both professional and interpersonal support, our leaders build a relationship of trust. And they empower our people by offering transparent feedback.

Work abroad

Do I need a visa to work abroad?

For visa requirements and eligibility conditions, please check with your embassy. If you are an EU citizen, you have the right to freedom of movement and residence in Spain, Greece, Romania, and Portugal. If you are a non-EU citizen and wish to relocate to any of these countries, a visa and work permit may be required.

What countries can I relocate to?

Webhelp offers an extensive International Mobility Program to our employees. However, most of our external jobs that require relocation are open to candidates who wish to move to Spain, Greece, Romania, and Portugal. We keep adding new destinations to our Work Abroad program, so keep an eye on our website.

Can I work and travel at Webhelp?

Webhelp provides work and travel opportunities in Spain, Greece, Romania, and Portugal. We mostly offer permanent contracts for more than 12 months, so you have the chance to develop your career in a new country. However, you can also work and live abroad for less than 12 months at Webhelp.

I have some concerns about moving to a new country I don’t know. What is the experience like?

Preparing to live and work in a new country is an exciting time, but we understand that it might also raise some concerns. As long as you have a plan in place, the journey will go smoothly. Webhelp will provide you with a friendly work environment, so you have that base covered. We also support you in all relevant work aspects and provide helpful relocation tips. For more information, please check out our Jobs Abroad section.

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