Team Leader

Job Advert

Are you passionate about Customer Service? Do you have experience in leading teams to deliver the best Customer Service and are ready for a new challenge? We have a new part-time opportunity for a Team Leader to join our team in Falkirk. 

Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional customer care? We are offering a salary of up to £26,000 pro rata with a bonus earning potential of £3000 annually (pro rata) along with a list of comprehensive benefits package.

As a Team Leader in this part-time role, you can expect to take on the following:

• Ensure that our people perform to the highest standard delivering exceptional results
• Manage workload in a timely and effective manner
• Deliver on our quality and assurance initiatives
• Analyse and present opportunities for improvement

In this role, you will work:

• Mon - Fri 08:00 - 13:00 with alternate Saturday or Sunday working (08:00 - 13:00) - 25hours per week

(When working a Saturday a mid-week shift will be rota'd off based on shifts of the part time team) 

If you are passionate about helping others and keen to go above and beyond in fast-paced environment then this role is for you.

What we are looking for:

• Minimum of a years’ experience in a leadership role
• Care and nurture for our people, inspire and motivate them to deliver the best Customer Care through the use of coaching and development
• Working in a fast paced working environment it’s essential that you can deal with change at pace

Some of the benefits you can expect within our fun-loving inclusive community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.

• Free breakfast every Monday
• Discounted utilities including some friends and family offers
• Exclusive employee discount portal – with savings up to £1,000 a year on groceries, online shopping, cinema and travel
• Hooch for your pooch – a subscription to Tails.com
• Dental plan and a fast access to private GP
• Training and Education through on demand videos for adults as well as kids

If this full-time Team Leader job in Falkirk motivates and inspires you, apply today.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat as the first step in the recruitment process.