Job Advert
Are you passionate about self-empowerment and self-improvement through learning? We’re in search for a motivated individual to fill the role of Learning & Development Business Partner based in our Durban office.
Our ideal candidate must have a sincere passion and knack for communication as you will play a central role within the business, providing links between the client, live operation, the academy and new hire into the organisation, ensuring that all learning needs and training solutions are a creatively designed delivered and are appropriately fit for purpose.
You’ll need to have a keen eye for detail and provide creative insight on ways to improve material content to increase its delegate engagement and competency speed.
What you will do in this role
As a Learning and Development Business partner you’ll be:
- Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutions
- Identifying revenue generating opportunities through continual improvement of training materials, implementing trends and the changing client call mix into induction and up-skill collateral
- Monitoring and measuring the overall team and individuals’ performance against KRA’s
- Being accountable for coordination of management development with the training administrator, project and client training, customer excellence academy and training to support published HR policies
- Delivering excellent standards of internal and external customer service monitoring and benchmarking standards of customer service; regularly conducting analysis and reporting on satisfaction levels, and actively seeking and acting upon feedback
- Monitoring and reporting on site training activity to the training administrator to ensure that all L& Development progress reports and management reports are delivered by set deadlines, highlighting successes and areas of concern with a proposed course of action
- Feeding back to the wider team on changes within L&D to improve quality of department and support cross site implementation of successful change interventions
- Seeking opportunities to drive employee engagement through L&D solution / support
- Identifying and prioritising all challenges and limitations, supported by the proposal (and where appropriate a business case) detailing effective solutions
- Working closely with the wider L&D team, the site management team and senior management team to ensure best practice and consistency in the delivery and implementation of the policies, procedures and processes
- Proactively building and developing strong relationships with other departments (HR, Recruitment, Operations, Compliance, IT, R&P, facilities etc.) to enhance working practices and be able to call on these key partners to support the L&D department, and offering support as required
- Forward planning, coordinating and scheduling all site learning solutions; coordinating all resources including rooms and trainers and considering cost and operational management views
Your qualifications and experience
Concentrix + Webhelp is a great match if you have:
- The ability to ensure compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls
- Training Management experience
- Proven written, oral communication and influencing skills
- Excellent analytical and numerate skills
- Team management and development experience
Please note that the appointment will be made in line with the Company’s EE Plan.
After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.
