At Webhelp Greece, we do not have a specific dress code. We encourage all of our employees to wear clothes they feel comfortable in.
What is DE&I?
DE&I refers to Diversity, Equity, and Inclusion and is a phrase that broadly defines the efforts an organization takes to create a more welcoming, authentic environment for all its people. At Webhelp, this can mean working to ensure our staff includes professionals of all backgrounds and that everyone has the same chance at job or career growth prospects. Our Diversity, Equity, and Inclusion efforts sit at the top of our Think Human identity, and we strive to create a meaningful, sustainable working environment.
What is the difference between inclusion and diversity?
Diversity and inclusion are interconnected concepts but not interchangeable ones. Diversity includes all the elements that make someone unique. These elements could be social categories, cultural background, physical abilities, religion, or gender. They could also refer to different perspectives and preferences. Inclusion in the workplace refers to creating a work environment where everyone, regardless of their background and diverse characteristics, has equal access to opportunities and resources and is treated fairly and respectfully.
What does BPO stand for?
BPO stands for Business Process Outsourcing. A BPO company is a third-party provider that can perform a business’ essential processes. These companies invest in their employees’ training in order to provide top-quality service on behalf of their business clients. For example, Webhelp provides customer service for some of the world’s most exciting brands.
What is WebHEALTH?
WebHEALTH is part of our Environmental, Social and Governance (ESG) program, as well as people engagement initiatives. We believe that the well-being of our people is strongly dependent on a sustainable future. Whether we raise funds through or Kilometer Challenge or help clear out the planet of waste, we do it to stay healthy and have fun along the way. For a better picture of what we do, check us out on Instagram.
Does Webhelp support or work with NGOs?
Through our Think Human Foundation, Webhelp works closely with NGOs from a wide range of countries. For more details, we invite you to discover our associations and initiatives.
What does ESG stand for?
At Webhelp, Environmental, Social, and Governance (ESG) refer to our sustainable and ethical corporate practices. This is our way to ensure accountability and manage our corporation’s impact, such as carbon footprint reduction, impact hiring, women in leadership, and philanthropy. For more information on our initiatives and achievements, please take a look at our #MoreMovement.
What is impact sourcing?
Impact Sourcing is the practice of hiring high-potential but disadvantaged people in order to reintegrate them into society. This is more than a Corporate Social Responsibility initiative and rather a business model that can help organizations meet and exceed their quality and staffing objectives. By employing people who have limited opportunities, often from low-income areas, companies can contribute to the well-being of their businesses, people, and local communities. Webhelp is a strong advocate for diversity and inclusion and welcomes employees from all walks of life.
How can I donate to the Think Human Foundation?
We appreciate your interest in making a donation and supporting our initiatives. Your contribution helps us to extend our programs to more unprivileged workers and, therefore, gift them a second chance at a working future. We have designed a quick, secure, and seamless online donation process. You first select in which country you’d like us to support NGOs. Then you make a one-off or monthly (recurrent) payment. If you wish to donate or just spread the word, please visit our Think Human Foundation website.
What should I expect of my work in a contact center?
Working in a contact center is both a rewarding and challenging experience. From Customer Advisors to Project Managers and Support Functions, the job in a call center requires creative and analytical thinking to solve problems. Although it will all depend on the role and level of experience, your responsibilities revolve around adding value to our clients and their customers. The hard and soft skills you acquire in a contact center can help you forge a career path in Global Management & Leadership, HR & Recruitment, Operations, Marketing & Communications, Finance, and many more.
What is Think Human Foundation?
Think Human Foundation was founded in 2020 by Webhelp Group and Olivier Duha, CEO and co-founder of Webhelp. The organization is an extension of Webhelp’s SHARED Foundation, established in France in 2016 to support people through employment and integration opportunities. For more information on our initiatives, please visit our Think Human Foundation website.
What is Webhelp’s approach to feedback and transparency?
Webhelp values and encourages feedback in the workplace. We focus on promoting transparency among our teams, and we strive to create an authentic environment where everyone’s contribution and suggestions are welcome and appreciated.
What are you looking for in a potential candidate?
We are not looking for perfect people; we just aim to be the right team for you. We are a global community of passionate game changers from diverse backgrounds, so each and everyone one of us brings a unique value. From students to parents and from entry-level to executive professionals. We believe in everyone’s potential, so that’s why we are sometimes flexible with the job requirements as long as you share our values.
Will I be working in a contact center?
Webhelp is a BPO company that provides contact center services for some of the world’s most innovative and exciting brands. Whether you’re a Customer Advisor, Team Leader, Operations Manager, or CEO, you will work in our modern call center facilities or from home alongside colleagues who are just as passionate about Customer Experience as you.
What is it like working at Webhelp?
Whether you’re working remotely or on-site, you can always count on great colleagues. Every day is a new, exciting challenge that will keep you active and engaged in your work. Our people can also look forward to fun team-building activities.
How does Webhelp support employees’ well-being?
To support the well-being of our people, we created WebHEALTH, our program that helps promote physical and mental health. In addition, all our employees have access to our brand new gym as well as to Yoga & Pilates classes. We also support our employees’ professional well-being through training and growth opportunities. Finally, our rooftop cinema with stunning Acropolis views is meant to offer our people relaxing movie nights during the summer months.
What is the company’s vision for its employees?
We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world’s most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.
What are the company’s values? How are the values lived out on a daily basis?
We strive to stay true to our people-first company values every day:
Commitment: We keep our word, and we deliver on every promise we make to each other, our clients, and their customers. Unity: We go further and faster together. Teamwork is vital to us. It’s how we’ll achieve our big goals and make everyday tasks easier and more enjoyable. Integrity: We treat others as we like to be treated. Whether we’re dealing with our clients or with each other, we do things in a fair and positive way. Recognition: At Webhelp, we give each other the recognition we deserve. Because from Board Director to Customer Advisor, we all make a vital contribution to our collective success. WOW: We believe in the power of “WOW.” We go the extra mile to help each other, our clients, and their customers. “WOW” sets us apart and makes Webhelp an amazing place to work.
What is EVP or employee value proposition?
The Employee Value Proposition is the value we provide our people as a reward for their talent and contribution to our business. The EVP contains competitive, differentiated, and unique elements and is a practical implementation of the employer’s vision and brand in tangible and intangible value for the employees. Pay, benefits, and career development are common examples of an EVP, but technology, remote or hybrid work, and flexibility are equally important for our people.
No you don’t need a particular degree to work with us. However some of our roles may require some prior professional experience and soft skills.
What is it like to work as a Customer Advisor?
No two days are going to be the same, while working as a Customer Service Advisor. If you enjoy helping people and offering excellent customer service this job might be just right for you. Of course we support you by offering new training and courses, so you’re always properly equiped to deal with any issue coming your way.
Does Webhelp hire for roles other than Customer Support?
In addition to Customer Support roles, we offer jobs in areas such as HR & Recruitment, IT, Finance Sales, Marketing and Operations.
What are you looking for in a candidate?
We’re looking for friendly and enthusiastic people passionate about helping others and delivering exceptional customer service.
When will I be contacted after applying for a job?
We always strive to get in touch with you within the first 24-hours. However, it can take a bit longer as we receive a large volume of applications.
Will I get feedback on my application?
You should expect a feedback call after you have reached the HR or Operations interview.
How long is the recruitment process?
Our recruitment process usually takes about a week from your first interview with us, up until the moment you are offered a contract.
Can I update my application or change details after submission?
Yes, you can apply for as many roles as you’d like and we will make sure to find the best fit for you.
Do I need to upload a CV with my application?
Yes ideally your application should be accompanied by your CV depicting your educational and professional background, in order for our recruitment team to get a better picture of your experience and skills.
Does Webhelp accept speculative applications?
Yes! Can’t find the role you’re looking for right now? Then please fill out the contact form and we’ll get in touch as soon as we have the best fit for you.
What is Harver?
Harver is our virtual assessment tool provider that allows us to objectively evaluate our candidates. When you apply to Webhelp, you will be invited via email to start your language or competency test. Please make sure to check your inbox regularly.
Can I apply again at Webhelp if I am rejected?
Yes you can apply again if you get rejected. Circumstances, experience and skills change and we would be happy to speak with you again!
How does Webhelp handle my personal data?
Handling personal data is a priority at Webhelp. We comply with all legally required deletion periods, and your personal data will only be used to process your application. Upon request, our recruitment team can erase your data before the deletion period ends.
Training and career development
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How can I grow my career at Webhelp?
We want you to succeed and grow within your career. At Webhelp, you have the opportunity to build on your existing skills and learn new ones. Keep an eye out for projects that interest you and share your passion with your colleagues. Often, there will be room to explore, even if the opportunity is outside of your comfort zone.
What are the advantages of working at Webhelp for my career?
We offer opportunities for professional growth and encourage a supportive, empowering work environment. In 2022 80% of our non-advisory positions were covered by internal promotions. More than 350 agents participated in Assesment Centers, in order to be promoted and more than 110 succeeded. We believe that by investing in our employees, we can help them reach their full potential.
Does Webhelp offer training and career development courses?
We offer continuous on-the-job training on foreign languages and communication skills and software proficiency, as well as courses and career development programs on leadership and management.
When and how do I get paid for my training?
At Webhelp you get paid for your time and effort from from day 1 of the training.
Is the training material provided by the company?
Yes all training material is provided by us.
How do Webhelp’s leaders guide the employees to success?
By providing both professional and interpersonal support, our leaders build a relationship of trust. And they empower our people by offering transparent feedback.
Does Webhelp organize team-building activities?
We strive to create a fun environment, in which our people can thrive. We regurarly organize team bonding activities like summer outings or movie nights on the purpose of creating great connections.
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I have some concerns about moving to a new country I don’t know. What is the experience like?
Moving to a new country is the bravest decision you’ll ever make and we’ll do everything in our power to support you through it. We offer you a full relocation package including 1-month of Airbnb accommodation, 1-way flight ticket, transportation costs as well as help with your Visa and documentation process.
Do I need a visa to work abroad?
For visa requirements and eligibility conditions, please check with your embassy. If you are an EU citizen, you have the right to freedom of movement and residence in Spain, Greece, Romania, and Portugal. If you are a non-EU citizen and wish to relocate to any of these countries, a visa and work permit may be required.
What countries can I relocate to?
Webhelp offers an extensive International Mobility Programme to our employees. However, most of our external jobs that require relocation are open to candidates who wish to move to Spain, Greece, Romania, and Portugal. We keep adding new destinations to our Work Abroad programme, so keep an eye on our website.
Can I work and travel at Webhelp?
We provide work and travel opportunities in Spain, Greece, Romania, and Portugal. We mostly offer permanent contracts for more than 12 months, so you have the chance to develop your career in a new country. However, you can also work and live abroad for less than 12 months.