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In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career!
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for a English-speaking Customer Service Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Take incoming customer contacts (via telephone, email, voicemail, chats, or other future channels) and solve their queries
- Log call details onto CRM and provide response and resolution within SLA. Maintain service - and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues. To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
Concentrix + Webhelp is a great match if you:
- Have a proficient or bilingual level in English and intermediate level of Spanish
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ needs and basic sales skills-Upselling and cross-selling
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
It will be a plus if you have:
- Sales background/experience
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full time 39 hours/week permanent contract: Monday to Friday 18:00 to 03:00
- Salary 18 500 euros gross/year + up to 1200 euros gross/year in bonus after trial period
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ24-002479-1-United States