Job Advert
Are you passionate about optimising workforce resources, creating efficient workflows, and ensuring smooth operations in a dynamic environment? Are you a master of analysing data and foreseeing future needs with uncanny accuracy? If so, we have the perfect opportunity for you!
Our diverse and talented WFM team is seeking a skilled and dedicated Capacity Planner to join our team and play a key role in shaping our continued success.
As a Capacity Planner, you'll ensure our operations are optimised to their full potential. You will collaborate closely with cross-functional teams, including Operations, Recruitment, and Finance, to forecast demand, allocate resources effectively, and enhance the overall efficiency of our operations. Your meticulous planning and insights will enable us to scale our services seamlessly, delight our clients, and stay ahead in a competitive market.
If you are ready to make a significant impact in workforce management and be an integral part of our growth story, apply today!
What you’ll be doing
- Managing the entire life cycle of the capacity plan, overseeing tasks such as recruitment, training, and maximising revenue and business growth
- Developing and maintaining robust capacity planning models to predict resource needs accurately
- Analysing historical data, market trends, and future projections to forecast demand and capacity requirements
- Collaborating with various stakeholders to understand business requirements and translating them into WFM capacity plans
- Continuously monitor and evaluate key performance metrics to identify optimisation opportunities
- Establishing, promoting, and standardising activities and processes across forecasting, capacity planning, scheduling and real-time operations
What you’ll need
- Bachelor's degree
- Proven experience in WFM covering all verticals, preferably in a fast-paced and dynamic environment
- Tenured Team Lead or currently working as Assistant Manager/Deputy Manager
- At least 12 months’ experience in WFM capacity planning
- Strong understanding of WFM Planning & Delivery principles, WFM tools (Teleopti, IEX, Aspect, Blue Pumpkin) and scheduling software
- Proficiency in data analysis and interpretation with ability to make data-driven scheduling decisions
- Advanced Excel skills and experience using SQL and Power BI
- Strong communication and interpersonal skills to collaborate effectively with diverse teams
- High attention to detail and the ability to work under pressure and tight deadlines
What we’re offering
- Competitive salary and medical benefits
- Exclusive discounts on shopping vouchers through our rewards app
- Opportunity to work with a dynamic and diverse team in a collaborative environment
- Access to cutting-edge technologies and tools to enhance your forecasting capabilities
- Professional development opportunities to help you grow your skills and advance in your career
- Flexible hybrid work model
oin us on our journey to revolutionise workforce forecasting and create a workplace that fosters innovation and excellence.
