Swedish-speaking Customer Support specialist (Travel industry)

If you get a little sparkle in your eye when planning trips, this job might be the right choice for you. As a Support Specialist, you'll get to immerse yourself in the world of travel.

If you love the feeling of a perfectly planned out trip, this job might be just for you. We're looking for a Swedish-speaker to be a customer service specialist for a travel company and help our customers go on the trip of a lifetime. 

But as part of our team, you will receive: 

💸 Monthly salary of 1800 EUR/gross
⚡ The chance to earn monthly performance bonuses up to 100 EUR
🏡 Opportunity to work hybrid after the training period 
🎾 Expenses subsidy  (phone, internet, parking, sports, etc.) of 60 EUR/net per month
🩹Extended health insurance
📈 Real growth opportunities in a big international company 

How we work is simple: Concentrix + Webhelp is a business outsourcing company, meaning, we offer our services to other companies to help them handle customer service, finances and other business processes. As our colleague, you will be employed by Concentrix + Webhelp but supporting the clients of a well-known travel company. 


As a Customer Support Specialist, you will be responsible for:

• Bringing great customer service to the customers via phone and e-mail
• Providing accurate information about new bookings, rebookings and cancellation options for air and rail travel, hotel bookings and more
• Finding solutions for each individual customer to ensure their journey runs smoothly 
• Correctly documenting all processes in our clients' systems

To do great in this role, you must have at least a C1 level in Swedish and a good command of English. Other than that, we'd love for you to be passionate about great customer service and can be a flexible and dynamic addition to our team. 

Our recruitment process consists of a short phone interview, an online test of the Swedish language, finally an interview and a background check. If we turn out to be a match, we'll be happy to extend you an offer to join us! 

We're so eager to see your application - just click apply 🎉

START DATE: June 3rd, 2024

WORKING TIME: Shift work during our working hours: Mon-Fri from 9 AM to 8 PM, Saturday/Sunday from 10 AM to 7 PM

LOCATION: Remote from any location in Estonia

We are proudly one team, one company. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

More information can be found at www.webhelp.com

Non-discrimination: Concentrix + Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us

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