Spanish Speaking Service Desk Systems L2

Barcelona, Spain
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Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. 

We are looking for a Spanish Speaking Service Desk Systems L2 to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries. 

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full time contract 39 hours/week: Monday to Friday from 9:00 to 18:00
-Great office location in Barcelona
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
-Opportunities for a career abroad through the Webhelp International Mobility Program

What you’ll experience at Webhelp

As a Service Desk Systems L2 in our team, you will:

- Manage Incident, Problem and Standard Requests
- Be capable of troubleshooting issues in the most common office applications, on Windows and Apple operating systems, and take care of requests from different projects

We’ll be a great match if you:

- Are native or proficient in Spanish and fluent in English
- Have experience providing support in multimedia, telecommunications or IT infrastructure products/services
- Have good knowledge of OS
- Have Microsoft certifications MCSE/MCSA is desirable
- Have good communication skills
- Have at least 2 years of experience working in a similar position is a plus
- Are an organized person, capable of managing many tasks, prioritizing and reaching milestones and targeted goals
- Share our values of commitment, unity, integrity, recognition, and WOW

Don’t meet every single requirement?

At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp! 

Webhelp is an equal-opportunity employer

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.