Customer Advisor with German | Work from home
Description
Speed up your career!
We are looking for Customer Advisors to join our project, one of the top players in the tech industry.
You can work from the comfort of your own home and grow with us in a people-first team that strives to enjoy every day!
Why this role is for you
As this is an entry-level position (no experience needed), you will be trained and constantly guided by your managers and your team. You will be able to learn new processes and concepts, you will develop your language and negotiation skills, and you will work in a digital environment, with some of the most innovative technologies on the market.
If you already have experience in customer service, you can still develop your skills and give your career a more competitive edge. What you will learn with us will make you a valuable member of our team or any other team.
As a Customer Advisor in our team, you will:
- Review customer requests and expectations and respond to them according to their needs and situations
- Manage multichannel interactions (voice, email, chat) to ensure a consistent customer experience
- Promote and sell our client’s products
- Learn how to use software solutions specific for tech industry that improve people’s lives
- Effectively manage all incoming incidents in a customer service environment
- Grow with the team and share achievements together
We’ll be a great match if you:
- Are native or proficient both in German & English
- Are available to work in shifts
- Focus on proactivity, self-motivation, and a solution-orientated mindset within a team
What we offer you:
- Performance bonus
- The option to choose from a board range of flexible benefits through MY Benefit Platform
- Bring-a-friend (referral) bonus
- Work-from-home schedule with complete support from your team
- Full paid training about the project you will be working on
- Career development program, specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program
Who we are
Webhelp is a multinational BPO company, founded in Bucharest in 2000, with a global impact and footprint. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
If this sounds like you, join us at Webhelp!
Webhelp is an equal opportunity employer.
Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.