Quality Manager

Larbert, United Kingdom
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Job Advert

Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? We are looking for this kind of attention to detail and focus on ensuring quality.

We have an exciting opportunity for a Quality Manager to join our team in Falkirk where you’ll be joining our fun-loving global community of more than 100,000 passionate people who work in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

In this role, you will lead, develop and manage the quality process and framework on behalf of our client working alongside operations to deliver a consistent quality model. You will be working closely with operational leadership, taking responsibility for ensuring that day-to-day quality expectations and requirements are executed on time and to a high standard.

Leading a Quality Team focused on customer experience excellence, you will drive improvement in quality performance via team coaching, insight outputs and working with the Operational Team to ensure delivery on KPIs.

What you’ll be doing

What you’ll need

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to join our collaborative team of game-changers today.