Team Leader - Egencia

Job Advert

Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity , this could be your moment to shine!

If your motivation and positivity is what wakes you in the morning and keeps you going then we want you!

Webhelp is recruiting a Team leader to join the exciting Egencia campaign where your wanderlust and knack for communication will be your driving force to inspire, coach and lead a team of hardworking individuals in our Durban office.

We want an overall team player who is always ready to take on responsibilities and recognise hard work. This amazing opportunity allows you to show off those fast typing, multi-tasking, self-motivating soft skills and reveal your true super powers of problem solving and solution finding..

Place your love for sharing knowledge and helping others in this role and step up to the plate by motivating, your team to achieve set goals and targets, delivering excellent customer expereince at all times.

Our ideal candidate will be highly responsible, have exceptional time management skills, a critical eye for detail and an infectious positive work ethic and can do attitude.

What you’ll be doing

• Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
• Managing workload in a timely and effective manner
• Analysing customer feedback data
• Pursuing quality and assurance initiatives
• Producing business insights
• Presenting recommendations for improvement

What you’ll need

• Minimum 2 years’ experience in travel industry working with a Global Distribution System (GDS), preferably Amadeus or Sabre (in your application, please ensure your CV indicates the type of GDS experience)
• High level of international geography knowledge
• Results orientated with solution driven mentality
• Understanding how to get the best performance from a team with a genuine interest in working helping your people improve
• Excellent communication, listening, analytical and numeracy skills with strong attention to detail
• Ability to analyse data and identify trends
• Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit
• Experience handling difficult or challenging situations and conversations
• Experience as deputy team leader, team handling experience or previous experience as a people manager

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers today.