Job Advert
Are you passionate about transforming data into actionable insights? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you!
As a Senior Insights Analyst, you will lead and deliver insights that help our clients understand their customers and the effectiveness of their business processes. You will use a variety of analytical techniques to identify opportunities to improve customer satisfaction and long-term value, delivering uplifts in performance through robust test and learn methods.
Ready to take the next step in your career? Apply today and take your career to new heights!
What you'll be doing in this role
- Delivering innovative and value-adding analysis and insight to clients
- Managing the insight relationship with key clients, including liaison with key account directors and business managers to develop and deliver insights specific to each client's needs
- Delivering analytical outputs to external clients and attend all major client business reviews
- Taking analytical recommendations and implementing them into the operations of the business, working with wider stakeholders to deliver solutions that drive tangible improvements in performance
- Working closely with colleagues in our Business Intelligence team to ensure opportunities are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviours
Experience and qualifications
- Degree-level qualification in a numerical discipline (Mathematics, Statistics, Operational Research)
- Experience in using standard BI and analysis tools such as SQL, SAS, Qlikview to manipulate and analyse large volumes of data
- Understanding of segmentation and predictive modelling techniques, gained in a customer marketing, credit risk or process improvement area
- Experience in managing client relationships and delivering analytical projects in a robust yet agile way
- Ability to convert detailed analysis into clear and practical recommendations to clients and senior management
- A passion for delivering exceptional customer experience.
- An understanding of the customer management industry.
We're committed to creating a workplace where diversity is celebrated, and everyone feels valued and respected. If you're looking for a role where you can make a real difference and grow your career, apply today.
Please note that the appointment will be made in line with the company’s EE Plan.
