You’ll join our fun-loving global community of more than 150,000 passionate people who work across 160 locations in over 49 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

The ETC (Expert Technology Consultant) is a Customer/Partner-facing role.  This candidate will drive sales opportunities based on a deep expertise of CMMC and a 400-level knowledge of Microsoft products, primarily Microsoft 365 (including GCC/GCC High) and Azure (including Azure Government).

Job Description

•        Be the subject-matter-expert on CMMC, educating customers on their level requirements, the process to get certified, and ways in which Microsoft technologies and partners can help them achieve their required compliance level.

•        Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Partner Connection Manager, other Solution Area Specialists, and partners.

•        Demonstrate passion for security. Clearly position Microsoft’s Cloud value propositions and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.

•        Handle with confidence and technical depth conversations across all Microsoft solution areas: Azure, Modern Workplace & Security, and Business Applications.

•        Leverage own knowledge to provide technical product overview and insights pertinent to customer need and usage scenarios. Position competitive offerings and solutions in the context of customer needs and experiences. Demonstrate aspects of the technical and business solution to customers over Teams. Execute quick technical feasibility assessments and proposal developments for the customers identified solutions. Collaborate with partners on the previous points, where applicable.

•        Increase technical acumen delivering innovative ideas to accelerate customer success in cloud and CMMC.

•        Develop a level 300-400 knowledge of Microsoft’s cloud and security offerings.

•        Act as the key technical contact for the SMB Vendor Tele team with potential customers.

•        Conduct group and one-on-one training across the center on CMMC.

•        Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue, sales pipeline, number of evaluations, as well as other operational metrics.

•        Constantly research and educate self with the newest developments in security, cloud, and CMMC.

•        Collect feedback from customers and partners and articulate it to the business: “Technical Insights”.

Skills Needed

•        US citizen

•         Bachelor’s degree required, master’s degree preferred.  Major/Minor in Computer Science, Mathematics or Engineering preferred.

•        3-6+ years of technical experience in the CMMC space, having helped businesses achieve compliance. Relevant experience includes work related to CMMC done with partners, consulting companies, C3PAOs, Defense Industrial Base companies, technology companies, ISVs, etc.

•        Experience working with or selling Azure, Microsoft 365, Dynamics 365 or similar solutions preferred. This is a cross cloud campaign. Having (or being able to quickly acquire knowledge) of all Microsoft solution areas is key.

•        Previous experience working with security solutions. Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions required.

•        Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role. Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value.

•        Broad knowledge of and ability to explain key end-user scenarios and technical architecture for cloud, security, and productivity solutions required.

•        Understand cloud deployment and adoption planning. Experience with cloud-based productivity, collaboration, security, communications, and infrastructure solution designs, migrations, and management of technology.

•        An understanding and passion for security, cloud computing technologies, business drivers, and emerging computing trends. L200 certification or above is required. (Acceptable: AZ104,AZ303,AZ305)

•        Proven track record of outstanding performance and achievement of goals.

•        Takes initiative to independently grow technical knowledge.

•        Success-driven, works well in a diverse team and enjoys a dynamic and changing environment.

•        Passion for security, cloud technologies, and changing the world.

•        Language skills: English - Fluent (verbal and written)

Physical Requirements:

The physical demands described hare are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals will be required to stand, walk and/or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person will be required to regularly exert at least 10 lbs. of force to push, pull, or otherwise move objects and may be required to carry or lift objects up to 50 lbs. The worker is required to have close visual acuity and perform activities such as: preparing and analyzing data and/or documents, viewing a computer terminal, and/or visual inspecting of products or machinery. The person in this position may need to occasionally climb stairs, bend, reach, kneel or twist for minimal periods of time. Employees should not attempt to lift, pull or push weights in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Each Webhelper brings a different energy, passion, and a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to join our collaborative team of game-changers today. #wearewebhelp

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.