German speaking – Customer Representative – Hybrid

Description

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. 

We are looking for a German speaking – Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full-time contract, 39 hours/week: Monday - Thursday 9:00 to 17:00 Friday 9:00 to 16:00 (intensive).
-Salary: 17,923 Euros gross/year + up to 3,600 Euros gross/year in bonus.
-Great office location in Barcelona.
-Friends hunting (referral) bonus.
-Full paid training about the company and the project you will be working on.
-Career development program and specialized courses.
-Opportunities for a career abroad through the Webhelp International Mobility Program.

What you’ll experience at Webhelp

As a Customer Representative in our team, you will:
 

-Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
-Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.
-Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
-Ensure correct presentation of the customer’s corporate and brand images in all interactions.
-Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
-Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within WEBHELP guidelines.
-Enrich and localize the knowledge database from new incoming contacts.

We’ll be a great match if you:

-Are native or proficient in German + Fluent in English.
-Are self-motivated and a team player.
-Possess active listening skills.
-Are a supportive person, outgoing and open minded.
-Follow the security rules of the company.
-Share our values of commitment, unity, integrity, recognition, and WOW.

Don’t meet every single requirement?

At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp!

Webhelp is an equal-opportunity employer

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-006121-1-GERMANY