Webhelp UK’S Customer Experience Academy creates over 40 new jobs for young people

Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has created a further 43 new roles targeted towards young people, as part of its nationwide skills initiative for young jobseekers.

Webhelp’s Customer Experience Academy (CEA) was designed to bring career opportunities to young unemployed people, within the communities it operates in, who are finding it difficult to reach the first step on the career ladder.

The CEA gives vital pre-employment training to a growing number of job seekers who lack the necessary communication skills or experience to pass the standard entrance level of most employers.

Now in its second phase, 43 new Webhelp colleagues have not only completed the five week work skills course at Webhelp’s Customer Experience Academy, but also the company’s interview process.

These individuals are now not only employed full time by Webhelp UK, on standard terms and conditions, but are also supported through a 12-month modern apprenticeship.

The CEA graduates have gained a recognised Customer Service qualification to assist them in finding a job with a variety of other employers should they wish to diversify their careers in the future.

Webhelp UK has employed 12 new CEA advisors at its Glasgow site, 12 in Warrington, 10 in Dearne Valley and nine in Derby as part of the second phase of the Customer Experience Academy programme.

The company has already taken on 137 new employees through the Customer Experience Academy. In addition to those now employed by Webhelp, many have also gained employment in other sectors, such as retail, as a result of their new qualification.

Claire Croden, Head of Learning Innovation for Webhelp UK, said:

“Webhelp’s Customer Experience Academy has gone from strength to strength since launching our pilot scheme earlier this year. Phase two of the initiative has attracted over 40 new talented colleagues, who have already started a modern apprenticeship at our sites throughout the UK.
"Youth unemployment is a massive issue and more still needs to be done to create job opportunities. It’s great to be getting involved and playing our part in bringing employment to a part of our society which desperately needs it.
“I’m very proud that we’ve been able to turn the pilot Customer Experience Academy project into a nationwide campaign.”


Webhelp UK’s Glasgow site embarks on festive fundraising

Our Glasgow team is supporting Glasgow City Mission in the run-up to Christmas by undertaking a number of fundraising events on site.

Glasgow City Mission provides food and support to vulnerable and disadvantaged people in the city who are leading difficult lives.  It hopes to help improve their quality of life through a number of projects, initiatives and activities. 

The Mission has launched a Christmas appeal to raise funds and provide food for those in need over the festive period.  Our Glasgow team is lending their support to the cause in December by taking part in a Christmas jumper day, hosting a tuck shop and sporting their onesies at work.

The team is also collecting non-perishable food for the Mission throughout the month of December which will be delivered to the Mission during the week before Christmas. Our client partner kindly got involved with our Christmas jumper day and has been contributing to the food bank. 

Our Glasgow Ambassador, Karen McNicol, has been responsible for coordinating the fundraising events. Karen said:

“The Glasgow City Mission is a fantastic cause that undertakes really important work throughout the year. We wanted to contribute to their work during December as the festive period can be a difficult time for many. We’ve had an overwhelming response to our activities so far and are very appreciative of the support we have received from all the Webhelp UK management.”


Webhelp UK raises more than £5000 for the STV Appeal 2013

Customer experience company, Webhelp UK, has raised over £5081 for the STV Appeal 2013 - more than doubling the amount they raised for the campaign last year. 

Webhelp UK carried out a number of fundraising activities across its sites in Scotland in support of the STV Appeal with the whole team getting involved to contribute to this worthy cause. 

The Webhelp teams in Scotland took part in pyjama days, a dress down month and a Crazy Golf day that was featured on the live STV Appeal finale.

One of Webhelp UKÂ’s customer experience professionals, Laura McGrandles, was lucky enough to be given the opportunity to attend the STV Appeal live show to present Webhelp UKÂ’s cheque. 

Webhelp UK raises more than £5000 for the STV Appeal 2013

Laura commented that the companyÂ’s fundraising activities for the STV Appeal had generated a lot of excitement among the Webhelp teams in Scotland and the opportunity to attend the live event was a great way to see the difference the Appeal makes to so many lives. Laura said:

“I was really proud to represent Webhelp UK at the STV Appeal. There was a great atmosphere and it was lovely to see behind the scenes of the show that makes such a big difference to the lives of Scottish children. The whole STV Appeal team were really friendly and made us feel so welcome.”

The Webhelp UK teams across Scotland are already gearing up to make their 2014 fundraising activities bigger and better. 


Webhelp UK Delivers an early Christmas present to Rothesay retirement home

Our team in Rothesay has presented a cheque for £400 to the residents’ committee of Rothesay retirement home, Foley Court.

Friends of Foley Court is a committee of residents who represent Foley Court retirement home in Rothesay. The committee aim to help the residents by arranging activities and providing games and daily events.

Our Rothesay Ambassadors chose to help the Friends of Foley Court after learning more about the valuable work they do with the home’s residents and the plans they have to arrange more activities in the coming year.

The generous contribution will enable the committee to purchase playing cards, board games and a new television for the residents’ day room.

One of our Ambassadors in Rothesay, Chris Park, is hoping to help the residents learn how to use the internet to make contact with friends and family.

Friends of Foley Court Treasurer, Phil Cornelli, attended our Rothesay site to receive the cheque. During his visit Phil got to meet some of the Rothesay team and learn a little more about the work Webhelp UK does.

Chris was also invited along for a tour of Foley Court in order to gain a better understanding of how the money would be used and the difference it would make to the residents. Commenting on the visit and the Webhelp donation, Chris said:

“It was a privilege to be invited to visit Foley Court and see the various ways in which the committee plan to better the lives of all those who live there. The whole team at Webhelp UK in Rothesay hope to further support the work of the Friends of Foley Court by using our know-how to provide basic internet training for the residents.

“This will allow the residents to make full use of their computer facilities and enable new forms of communication with family and friends.”


A Tribute to Nelson Mandela

Nelson Mandela leaves behind him a great legacy and a truly free nation. Our thoughts are with the people of South Africa and our colleagues in Cape Town and Johannesburg as they reflect on the life and achievements of a great leader.

Our relationship with South Africa is new, yet Scotland’s relationship with Nelson Mandela has been long and enduring; he had our greatest respect and today we share the world’s sadness.

David Turner - Webhelp UK CEO


Jobs boost for Christmas as Webhelp UK launches recruitment drive for over 600 new colleagues

Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network over the next two months.

Webhelp UK is looking to recruit 177 new permanent positions in Derby, over 150 in Dearne Valley and 75 in Falkirk. Jobs will also be created in the company’s Glasgow, Kilmarnock and Greenock sites.

The new jobs underline Webhelp UK’s continued growth and strengthen its stature in the UK customer management sector.  The jobs also bring a welcome pre-Christmas boost in local communities across the UK where the company is a vital employer.

The new recruits will join on a rolling programme and will be trained to deal with customer sales and service enquiries via telephone, email, webchat and social media platforms.

Webhelp UK chief executive David Turner said:  “This latest recruitment drive continues the steady expansion that has been such a feature of our business in recent times. We are acutely aware of how important the Webhelp UK operation is within the areas where we are based and proud that we can bring new jobs, particularly at this time of the year.”

And Turner emphasised his determination that there could be more career opportunities with Webhelp UK in 2014.

“We are hoping to recruit even more talented people in the year ahead and add to our growing team throughout the UK.”

Webhelp UK is keen to hear from potential recruits from a variety of backgrounds. Webhelp UK can be contacted on 08450 700 055 or email: recruitment@webhelptsc.com  More information can be found on the Webhelp careers website: www.webhelptsccareers.com


Webhelp’s Warrington team raise money for Guide Dogs UK

Our Warrington team were inspired to do some on-site fundraising for Guide Dogs UK recently after a number of four-legged friends came to visit.

The three guide dogs, accompanied by Guide Dogs UK volunteers Ray and Verner Hepple, spent time with the Warrington team who were able to learn more about the charity and the difference they make to the lives of people who are blind or partially sighted.

The visit was arranged by Customer Experience Advisor Ed Green, who has benefitted from having guide dog, Bradley, for five years. Ed approached Jeff Strange, his team member and one of our Ambassadors, about bringing some of the dogs to work so that the Warrington team could meet them.

Guide dogs Yasi, Bella and Bradley went down a storm with the Warrington team who were inspired to contribute to this worthwhile cause.

Commenting on the visit, Ed said:

“I’ve been lucky enough to enjoy the company of Bradley since he was 18 months old and he has made such a difference to my life. I thought it would be nice for the Webhelp team in Warrington to meet some of the volunteers who work with Guide Dogs UK. The dogs can be truly life changing for so many blind and partially sighted people.”


Warrington Team Members Transform New Longford Families First Centre

A team of handy volunteers from our site in Warrington, have helped renovate a new community centre for Longford Families First.

Longford Families First is a new Big Lottery funded project set up by The Children’s Society in partnership with Golden Gates Housing Trust to offer community based family support services.

Five of our Warrington team members took part in the interior makeover which has helped create a colourful and inviting social space for the project’s new headquarters.

The volunteers from Warrington were: Samantha Sleigh, Thomas England, Elliot Davies, David Broom and Barbara Whitfield.

The centre will offer a vibrant new social venue for a variety of groups and activities that Longford’s children, young people and families can enjoy.

We aim to undertake a variety of community volunteering and local fundraising projects across our UK sites. The Warrington team were particularly keen to support Longford Families First as it is a new initiative and a very worthwhile scheme for the local community.

Samantha Sleigh, team manager in Warrington, was one of the five volunteers who took part in the project and is looking forward to seeing the results that the new scheme can bring to the local area. She said:

“It’s so encouraging to see new projects like this take off and it’s great to get involved with such an important initiative. The whole team in Warrington are behind Longford Families First and look forward to seeing it progress.

“Being able to contribute to the opening of the project has been a very exciting experience and we are happy to help them make a difference to the lives of people in Longford.”

David Broom, another member of our Warrington team, who also volunteered his time said:

“It was a great way to come together as a team outside of work and seeing the results was a real personal achievement for us all. I can’t wait to hear what the families of Longford think of their new community centre.”


Webhelp’s Michael Whitsed crowned UK’s Customer Experience ‘Professional of the Year’

Michael Whitsed from our Falkirk site in Scotland has been crowned the UK’s customer experience Professional of the Year in the ‘Team Leader’ category at the Customer Contact Association (CCA) Excellence Awards, which were held at the National Museum of Scotland in Edinburgh on 13th November.

CCA is the leading independent authority on customer contact strategies and operations.  The annual CCA event celebrates excellence in the customer contact industry and is unique through its peer group judging process.

Michael was singled out for the award after he was able to demonstrate his ongoing commitment to excellent customer service, passion for dealing with his team and customers, as well as positively impacting the customer experience and our business objectives.

The judging panel, which included contact and customer service professionals from all sectors, recognised MichaelÂ’s passion for inspiring others across his team to drive business performance and how he effectively translates organisational goals and objectives into clear targets for his team.

The accolade was also awarded on the merits of the companyÂ’s investment in MichaelÂ’s ongoing and continual professional development.

Michael has been part of our team for over six years, starting out as a customer service advisor in March 2007 and then moving his way up to team leader.  He has now risen to the position of operations manager.

Commenting on his award win, Michael thanked his colleagues Colin Ross, Gareth Greene and Craig McIntosh for their support and encouragement.  He said: “It was such a great feeling to have so many people routing for me at the awards ceremony and pushing me towards success.  IÂ’m really proud of what I have achieved in my career with Webhelp UK and it's a great reward to be recognised at this level.

“The support and development opportunities Webhelp UK has given me throughout my career is second to none and I am a true advocate of the company’s values and goals.”

David Turner, CEO of Webhelp UK, said:  Â“Michael is a very worthy winner of the national CCA award.  He has worked on several campaigns within Webhelp UK over the last six years and has demonstrated excellence in every role he has undertaken.

“He always strives to achieve service excellence and relishes the challenges of the company’s ever changing fast paced environment.”


Innovative jobseeker uses social media to bag a job with Webhelp UK

Recent university graduate, Jason Brown, who innovatively used his Twitter account to secure his first job, has just finished his first week with Webhelp UK.

Prior to tweeting his way to a job interview with the customer experience providers, Jason had been unemployed for 11 months. During this time a determined Jason submitted 500 applications for different positions before utilising social media to help kick-start his career.

Jason launched his Twitter account earlier this year and used the social media site as a platform to highlight his skills and attributes. His follower’s offered tips and advice for improving his CV and helped raise his profile in Derby.

After submitting a CV to Webhelp UK, Jason got a phone call telling him he was invited to an interview on Friday 25th October. After an impressive interview, Jason was asked when he could start. Webhelp UK offered him the job there and then.

Head of Recruitment at Webhelp UK, Allison Hill, commented on how impressed the company were with the initiative Jason’s employment campaign showed and their commitment to hiring individuals with tenacity and drive. Allison said:

“Jason’s campaign highlighted an innovative approach to securing a career after university. His use of social media reflects an appreciation for the benefits of multi-channel communication and we were very impressed with his interview performance.”

Jason started his training as a customer experience advisor last week and has already settled into working life. Commenting on his new found career, Jason said:

“My Twitter account has been instrumental in securing my new job, which couldn’t be more suited to me. I’m a really social and outgoing person so the opportunity to work in a big team really appealed to me.

“I was beginning to get quite disheartened with the whole process so the phone call from Webhelp was a real boost.

“Everyone at Webhelp UK has been really welcoming and supportive. I’m enjoying being back at work – it’s given me my confidence back and I can’t thank all those who supported me enough.”

Webhelp UK opened their Derby centre in January 2012 and employ 1200 people at the site.