Webhelp announces entry into Dutch market following acquisition of SNT

Webhelp Group announces its intention to acquire SNT.

The Webhelp Group has announced its intention to acquire SNT, one of the Netherland’s leading customer experience management companies, which employs over 3,500 people across eight sites.

Webhelp Group operates 37 contact centres in continental Europe and Africa, has annual revenues of 370m Euros, and employs 18,000 people. It is backed by London and Paris based Charterhouse Capital Partners, which acquired a majority stake in the business in 2011.

The SNT acquisition is the second made by the company in a 12 month period, following its purchase of UK based HEROtsc – now Webhelp UK - in 2013. The company also recently announced its expansion into the South African market, opening sites in Cape Town and Johannesburg.

SNT, which changes its name to Webhelp SNT following the acquisition, gives the Webhelp Group a major presence in the Dutch market.

Webhelp SNT, will retain its corporate headquarters in Amersfoort, the Netherlands, and continue to be run by its existing long-standing management team, led by chief executive Gert-Jan Morsink. Morsink will also sit on the board of the Webhelp Group.

Over the last five years, SNT has doubled its revenues to €77 million, and grown staff numbers to 3,500.

Gert-Jan Morsink, Webhelp SNT chief executive, said: “Webhelp is a dedicated customer relationship management organisation, at the forefront on delivering customers with the very best multichannel experience.

“As such, Webhelp is well placed to assist us in taking the business to the next stage in its development. With the support of our new parent company, we’ll be accelerating our strategy for growth.

“Our people in the Netherlands are a major part of our success. Under our new ownership, we will continue to provide the very best career opportunities and support to our teams as we continue to expand our operation.”

Frédéric Jousset, founder and co-chairman of Webhelp Group, said: “As a company we have seen significant growth in recent years and have expanded our operation into new territories and services. This is the latest step towards our ambition of becoming one of the largest BPO providers globally.

“SNT is an excellent business with a strong track record of delivering first-class customer experience on behalf its clients and we felt there were a number of synergies between our management teams that will ensure the success of our future partnership.

“We are very excited about joining forces with the company, its management team and employees, to expand Webhelp’s global footprint and support the company in the Dutch market with the resources available from our group organisation and investors.”


Warrington’s Webhelp raises £1450 for St Rocco’s Hospice

Customer experience company, Webhelp UK, has raised £1450 for St Rocco’s Hospice in Warrington. 

150 customer experience professionals participated in a ‘Dress down month’ during December to raise the money for this worthy cause. 

St Rocco’s Hospice has been providing specialist care for people with cancer and other life-limiting illnesses for 28 years. Every year, St Rocco’s helps hundreds of people by providing clinical and emotional support, nursing care and complementary therapies. 

Local contribution and charitable fundraising are a vital part of the work undertaken by Webhelp teams across the UK. On-site Webhelp Ambassadors co-ordinate fundraising activities and ensure all events are given the support they need to raise as much money as possible for the chosen charity.

With such a long history in the Warrington area, the Webhelp team were eager to support such a vital institution. 

Webhelp Communications Manager, Leigh Jones, commented on the fundraising efforts undertaken by the team and the importance of this aspect of Webhelp’s work. Leigh said: 

”Charity fundraising is a key component of Webhelp’s ethos and it was fantastic to see so many of our colleagues take part in this event. Our site Ambassadors are currently working with St Rocco's staff, planning a number of events to assist their fundraising efforts in the coming months.  

“The Warrington team fully appreciate the contribution St Rocco’s makes to Warrington and the surrounding area and we want to offer the hospice as much support as possible. It is a charity that is close to many hearts and we are very excited to be working alongside it.”

Claire Houghton, Fundraising Manager at St Rocco's commented on the contribution from the Warrington Webhelp team and the hospice’s plans for the coming year. Claire said: 

“St Rocco’s is very excited to have been chosen as Charity of the Year for Webhelp’s Warrington site and we are looking forward to getting our fundraising efforts underway. Webhelp colleagues will be working together with St Rocco’s on a number of events this year, including the ‘Dragon Boat Race’ and ‘It’s a Knockout.

“The Hospice is keen to develop its ‘Living Well’ service this year- enabling patients to cope better with their symptoms in the home and the support and fundraising of companies like of Webhelp is crucial to our work. Their support will help make such a difference to the families cared for at St Rocco’s.”


Webhelp UK launches new charity partnership

Customer experience management company, Webhelp UK, and charity, MacMillan Cancer Support, have announced plans for an exciting charity partnership for 2014.

The customer experience professionals at Webhelp’s sites across the UK are aiming to raise a phenomenal £23,500 for this worthy cause.

Macmillan’s regional fundraisers will be visiting Webhelp sites across the UK to kick start activities this week. Webhelp colleagues will compete in a virtual challenge to travel from the company’s first UK site in Rothesay, to Paris and back, by the end of February. This will also mark the first anniversary of becoming part of the international Webhelp group.

In order to hit the ground running, Webhelp UK CEO, David Turner, pledged £1000 from his annual Christmas card appeal and a further £1000 per UK site.

By partnering with MacMillan Cancer Support, Webhelp UK hopes to support the tireless work that MacMillan provides in communities throughout the UK.

Fundraising and voluntary contribution is a vital element of the work Webhelp teams undertake, with each site being designated its own Charity Ambassadors to lead and co-ordinate events. Ambassadors across the UK sites are already planning an array of exciting and creative events for MacMillan Cancer Support in 2014.

April Davidson, Macmillan Regional Fundraising manager, will assist the Webhelp UK teams with their fundraising activities in the coming year.

April said “There are currently two million people living with cancer in the UK and statistics indicate this number is due to double by 2030. It is estimated that every diagnosis affects 44 other people including family, friends and colleagues.

"We are thrilled to be chosen as Webhelp UK's charity partner and look forward to working together over the course of the year to raise vital funds for people affected by cancer.

"Together we want to ensure that no one has to face cancer alone, and without the help of our partners like Webhelp UK we simply couldn't do this."

Beverley Lambert, Head of Human Resources at Webhelp UK, commented that the whole company was very excited about the partnership and eager to get fundraising activities underway. Beverley said:

“Charitable contribution is a key part of our company ethos and we want to help MacMillan in its goal to offer practical, medical and financial support to even more people throughout the UK. We are confident that 2014 will be our best year for fundraising yet, and look forward to beginning our new partnership with MacMillan Cancer Support.”


Exclusive Video Series: Interview with Mike Purvis (Part 3 of 3)

In the final part of our exclusive video series, Webhelp UK's Sales and Marketing Director Mike Purvis talks about the key factors to consider while considering outsourcing business processes while maintaining a high quality of customer experience and increased customer satisfaction.


Exclusive Video Series: Interview with Mike Purvis (Part 2 of 3)

Continuing the series of interviews with Webhelp UK's Sales and Marketing Director Mike Purvis, this video contains his views on how the outsourcing industry has evolved in the past five years.


Exclusive Video Series: Interview with Mike Purvis (Part 1 of 3)

Webhelp UK's Sales & Marketing Director Mike Purvis talks to Professional Outsourcing Magazine on factors to consider while considering on, near and offshore locations while outsourcing business processes. This is part 1 of the 3-part interview conducted by Professional Outsourcing Magazine, sponsored by Scottish Development International (SDI).

Professional Outsourcing Magazine has also created an independent white paper on this topic. The paper explores how the quest for short-term cost savings through offshoring is increasingly looking like a short-term strategy. A more sophisticated approach is blending onshore, nearshore and offshore locations in order to achieve the most efficient solution. Click here to downloaded the white paper.


Webhelp UK – Insight, Execution, Advantage

At Webhelp UK, we believe outsourcing can transform business performance. We measure our value by the results we deliver; higher revenues, lower costs and a loyal customer base of enthusiastic advocates. Read our corporate brochure to understand how the Webhelp UK advantage can help your business.

We've created a handy e-book and embedded it on this page so you can slip through it. You can also download the PDF here:

 


Customer experience professional takes home new car for Christmas

Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky recipient of a brand new Peugeot 208.

The new car, worth almost £11,000, was raffled on Christmas Eve following the company’s two month Christmas Bonanza held for its teams across the UK.

Webhelp UK raffled an array of prizes across its sites during the festive season. The Christmas bonanza offers the company an opportunity to reward the dedication of its hardworking people. Team members from across the company had their fingers crossed they would win the much sought after prize after the launch of the Christmas Bonanza in November.

In November, 15 team members across the UK won gift vouchers, Plasma TVs and iPad Minis. On Christmas Eve, the grand prize winner and winners of the December Big Draw were announced. Alongside the car, prizes including £1000 worth of holiday vouchers, a 3D TV and further gift vouchers.

John McCrudden from Webhelp’s site in Larbert took home the 3D TV and Adam Mangnall in Derby was the lucky winner of £1000 worth of holiday vouchers.

Commenting on the win, Paul Campbell said: “This is just an amazing Christmas present. I'm shell shocked. It's going to help our family life so much! The whole Greenock team were talking for weeks about who might win the car – I couldn’t believe my luck when I heard my name. This has been a really great Christmas. Thanks to everyone at Webhelp UK.”

Anton Manley, Director of Strategic Accounts at Webhelp UK, commented: “Paul is such a deserved winner. He is dedicated to his role and is a credit to Webhelp UK. It's fantastic to be able to recognise him in this way.”

Adam Mangnall commented on his win: “I couldn’t believe it when I found out I had won the holiday vouchers, I’ve already been looking online at possible destinations. The Christmas bonanza has been great fun, it’s really brought the whole team together over the festive season.”

Six team members were also rewarded with £150 gift voucher each in recognition of their hard work over the festive season. The shining stars were:

  • John McKeown - Falkirk
  • James McEleny - Greenock
  • Cindy Hudson - Derby
  • Holly Reilly - Derby
  • Stuart Walker - Glasgow
  • Adam Taylor - Warrington

To add to the festive fun, a real-time quiz was also conducted, with one member from each site participating and the winner, Craig McManus from the Webhelp UK Larbert site, was awarded an additional three days annual leave in 2014.


Dearne Valley’s Webhelp UK raises £2200 for festive charity appeals

Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200.

Following a series of fundraising events, the team at Webhelp UK in Manvers, near Rotherham, donated to Sheffield ChildrenÂ’s Hospital, Bluebell Wood ChildrenÂ’s Hospice in Sheffield, Cancer Research UK, Help for Heroes and Hallam FMÂ’s Christmas Appeal.

The Webhelp UK Dearne Valley team took a creative approach to fundraising for the charities by organising a wide variety of events including a dress down month, selling home baking and participating in Hallam FM’s ‘Mission Christmas’ to provide Christmas presents for disadvantaged local children.

The Webhelp UK Ambassadors at Dearne Valley, who are responsible for organising local fundraising and volunteering, surveyed the team to determine how the money should be distributed.

Charity fundraising and local contribution is a vital part of the work carried out by Webhelp teams across the UK. Christmas can be a difficult time for disadvantaged people and the Dearne Valley team wanted to help as many worthy causes as possible.

Bluebell Wood ChildrenÂ’s Hospice in Sheffield has kindly invited the Webhelp Ambassadors for a tour of the hospice so they can see the vital work the hospice does for local children and the difference their donation will make.

Help for Heroes attended the Manvers site to collect their cheque from the Webhelp team and took the time to explain how the money would be spent and the importance of the charity to British service men and women.

Hallam FM invited Webhelp UK Ambassador, Chris North, to be interviewed on air about the work the Dearne Valley team were doing to support this worthy cause. The Webhelp team returned to the studio to deliver the Christmas presents they had collected for Hallam FMÂ’s festive campaign. Charity Manager for Hallam FM, Louise Davies, gave the Ambassadors a tour of the stationÂ’s site and explained the impact their contribution would have on local childrenÂ’s lives this Christmas.

Zoe Bateman, Customer Experience Manager at Webhelp UK in Dearne Valley, was responsible for co-ordinating the fundraising activities. Zoe said:

“The whole Webhelp Dearne Valley team has been so supportive of all five chosen charities and it’s been a great way for us to spend time together outside of work too. We’ve had some amazing feedback from the charities and would be honoured to accept their invitations to visit their sites and see the difference they make to so many lives.

“We’re already planning our fundraising activities for next year and we hope they will be bigger and better.”

Cancer Research UKÂ’s Local Fundraising Manager, Becky Dixon, commented on the work of the Webhelp Dearne Valley team. Becky said:

“We’re absolutely delighted that Webhelp UK decided to raise money for Cancer Research UK. The amount of money raised in just one month of activity is overwhelming and we are truly grateful to have been chosen to receive some of those funds.

“Cancer Research UK has made enormous progress in the fight against cancer and continues to do so. However, we have only been able to do this thanks to the dedication and commitment of our volunteers and supporters without whom we would not be able to fund our vital research.”

Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200.


The Magical Journey… In Retail this Christmas

'Tis the season to spend, and retailers across the country are trying to woo customers with offers and promotions. But how are they faring in their customer experience? We've created an infographic that explores the customer journey offered by four of Britain's leading retailers this Christmas.

https://webhelp.com/uk/sites/default/files/pdf/Magical_Journey_infographic_V2.pdf