Webhelp Oneshot Technology CX

Discover the 7th edition of our OneShot magazine on Technology

Our 7th edition of the OneShot is here!

Download your OneShot Magazine

Webhelp Oneshot Technology Customer Experience Relation

“Let’s talk about the well-being of your customers and employees. Because well-being has become a central challenge for brands.
At Webhelp, we believe digital technology must be oriented around this axis. Technology can really make life easier, to the benefit of both women and men.
As you will discover in these pages, today there is a lot of evidence of its effectiveness – and not only in the context of the «maintaining of bonds» that we are going through.
There are also new avenues that deserve to be actively explored, And this is what we are doing, with and for you, as part of numerous experiments.
What is the goal of our Technology department? To make technology an ally, entirely to benefit the well-being of your customers and employees.
An exciting project!”

Discover through this 7th edition technological innovations that humanize customer relations, facilitating the work of our advisors, and always to the benefit of final customers.

You will also find testimonies and advice from experts: Massimo Dutti, Vattenfall, Samsung…

What are the latest technological trends that are worth a look?

What are the conditions for successful technology integration?

And let’s not forget Webhelp’s vision and ambition: transparency, security, data and, of course, the human touch.

Summary

  • A word – SXO
  • A number – Zero
  • Three opinions – Technologies that humanize the customer experience (Yan Noblot, Massimo Dutti, Vattenfall)
  • Some info – How Toyota operates predictive customization ?
  • A demo – Home: a place to live, a place to sell
  • A B-case – How Webhelp proposed and deployed an intelligent tool… to facilitate the work of Samsung Electronics advisors
  • A hashtag – #VideoChat
  • An offer – Telecats, the voice of the customer as a path to action
  • A meeting – the WorldSummit AI
  • A conversation – A weapon of seduction to re-enchant commerce in the city
  • A story – Lego : in what world are you playing?
  • A perspective – For efficient and benevolent technologies

SHARE

Albania Article multinlingual

Webhelp expands with launch of multilingual site in Albania

Albania Article multinlingual

Webhelp partners with global beauty client to bolster customer service

Milan, Italy – 29 April 2021

Webhelp, a leading global customer experience and business solutions provider, has proudly launched a new site in Tirana, Albania, as part of its strategic growth in the Italian market.

The site was officially opened on 15th April 2021 and will support a global beauty client by providing full-fledged customer service support to bolster their customer experience.

Andrea Coli, Chief Executive Officer at Webhelp Italy, said:

“We are very proud to open our Tirana site and strengthen our unique best shoring capabilities, particularly for the Italian market. We are eager to grow our team in Albania and support new and existing partners while contributing to the local economy through career development opportunities. We look forward to a fruitful collaboration with our new partner and are excited to work with such a global leader in the beauty industry.”

Since the site opening, the business is in the process of hiring and intends to create 200 jobs initially, growing to as many as 500 team members in 2022. The Albania site, selected for the geographical proximity to existing Italian operations, will offer customer experience and content management services to global clients mainly in Italian, English, German, Spanish and can offer service in Albanian and Greek for local partners.

This expansion marks the latest addition to Webhelp’s strong best-shoring network, built to leverage the strengths of its many locations to best serve local and international clients in Europe.

The Tirana office will be managed by Webhelp’s team in Milan, which also covers Italy and the Czech Republic.

Webhelp plans to utilize its 20 years of experience, dynamic expertise, and global way of working to contribute to Tirana’s economic development and the success of the customer experience industry in Albania.

Driven by a vision of making business more human and a solid and unique company culture based on a community of over 75,000 passionate game-changers, Webhelp thrives on making an impact by helping clients in a way that can deliver real value.


Read the 6th edition of our OneShot magazine on Social Engagement

Our 6th edition of the OneShot is here!

Download your OneShot Magazine

Tick tock tick tock…

Time is ticking away – now is the time to start focusing on social engagement.

Social commitment means becoming aware, but above all, taking action and standing up for inequalities.

Taking action can be as simple as these recipes to be: more human, more green, and more equal. Not only are these good for you, but for others too.

Compelling your company to pledge and commit in the fight for social and environmental changes, such as the global warming crisis or social justices and equalities – are vital steps to take now for a brighter future.

And it all starts with knowledge. So, here’s to your learning with the latest edition of the OneShot.

Dare to be ‘woke’ and be a driving force for change?

SHARE

The Hub Read our latest edition of our company magazine

The HUB #13 – Read our latest edition of our company magazine

As a people first company, our corporate magazine focuses on our employees. Published twice a year, we are always thrilled to present a new copy. The HUB will give you insights into our strong culture as a global family who strive to enjoy every day. From success stories, global and local internal events, lifestyle articles to current hot topics and market trends, there are lots of interesting articles to explore.

In this edition, we take a look at our corporate response to COVID-19. Vincent Bernard, Group Managing Director highlights how swiftly and agile we responded to the pandemic – with great appreciation of unity, agility, and flexibility from our Webhelper’s.

Despite 2020 being a challenging year, our frontline employees are diligently keeping the momentum and drive for ‘business as usual’ for our clients and their customers. Therefore, during our Advisor’s Day, it was especially important for us to recognize the incredible work they execute every day.

So hats’ off to all our advisors for the awesome work you do every day!

We also included other inspiring articles such as: WFH our new normal, a success story, our multilingual hubs, and the importance of equal chances for all through our Impact Sourcing program and many more.

Have fun reading!


The HUB #12 – Diversity In Business – January 2020

the Hub

Cheers to the new year! And with the new beginnings, we are not only happy to present our 12th edition of The HUB magazine, we are also delighted to welcome our new readers into the community!

In our latest issue, we take a look at one of our strengths as Webhelp: Diversity! And because we are a community of more than 55, 000 people who work from 36 different countries, what does diversity mean to us in a business environment? Meetings, languages salutations…read on to learn more about this interesting topic.

Can we believe everything we see? Deepfake videos that use a form of artificial intelligence to create falsified videos have grown at an alarming rate. Read all about this intriguing topic in one of our articles.

We also included thought-provoking topics such as, the three mistakes to avoid in social media management, two hearts and a “W” – the story behind our logo, Marketplace support through Webhelp Payment Services and a success story amongst many other topics.


OneShot Influence

Influence- New edition of the OneShot

Our 5th edition of OneShot is here! We hope you will enjoy reading about this wide theme, so deeply rooted in our everyday life.

So what have you learned from the crisis? Many attests to the irony of social distancing strengthening bonds and communications between colleagues. At the heart of this new dynamic, digital relationships have Intensified, and digital technology has played a very significant role.

The health and economic crisis is forcing us to focus on the immediate future. Nonetheless brands shouldn’t lose sight of other changes in society. Old power – no business will survive if it’s purely based on old power values: formal and centralised governance, a secretive mindset, the elitism of experts. People no longer trust authority, the bedrock of old powers. They want to act, to participate and to learn. New Power – requires brands to focus more on flat hierarchies and complete transparency.

Did you know that just behind WhatsApp, TikTok is the second-most downloaded non-gaming app in the world? And when compared to Instagram, the engagement rate is much higher? With millions of subscribers and a wide fan base, you should definitely check it out if your target audience is on TikTok.

Read all about these exciting and thought-provoking topics and more, in our latest edition of OneShot.

Read our OneShot

OneShot #5 - Influence

Our 5th edition of OneShot is here!

Download your OneShot magazine

Following the unprecedented situation of the COVID-19 pandemic, numerous companies have been forced to make vital adjustments to stay afloat and also guarantee business continuity. Our interesting reads also include:

A Word: KOL – Key Opinion Leader
A Number: 10,000 subscribers and no more
Three Opinions: Influence: How to get your messages across?
One News: TikTok supports its position in Europe
A Demo: The dark social
A B-Case: How Webhelp’s KYC participated in securing a platform by Bpifrance
A Hashtag: #TrustYourInfluencer
An Offer: MyStudioFactory
An appointment: Conversation 2020, Paris
A Conversation: How to restore confidence in the time of fake news?
A Story: Santa Claus, citizen of the New World

Read all about these exciting and thought-provoking topics in our 5th edition of OneShot.


The Hub #11 Generation Z – September 2019

Cheers to the new year! And with the new beginnings, we are not only happy to present our 12th edition of The HUB magazine, we are also delighted to welcome our new readers into the community!

In our latest issue, we take a look at one of our strengths as Webhelp: Diversity! And because we are a community of more than 55, 000 people who work from 36 different countries, what does diversity mean to us in a business environment? Meetings, languages salutations…read on to learn more about this interesting topic.

Can we believe everything we see? Deepfake videos that use a form of artificial intelligence to create falsified videos have grown at an alarming rate. Read all about this intriguing topic in one of our articles.

We also included thought-provoking topics such as, the three mistakes to avoid in social media management, two hearts and a “W” – the story behind our logo, Marketplace support through Webhelp Payment Services and a success story amongst many other topics.


The Hub #10 Influencer Marketing – May 2019

We are happy to present the 10th edition of The HUB magazine! Our latest issue entails numerous and interesting topics for you such as influencer marketing and how it is rapidly becoming a mainstream way for brands to reach their target audience.Learn how companies are implementing this marketing strategy to enhance brand awareness, trust and loyalty amongst their consumers.

We also included insightful topics like, how e-commerce is redefining the shopping experience, mastering tricky interview questions, staying consistent through self-discipline and the importance of maintain healthy lifestyles in both our work places and our personal lives.

Do you also start your day with breakfast? Apparently, it is the “most important meal” of the day. Read on to find out if this is a fact or just a myth. And if you are still planning your holiday destination – Östersund a magnificent city in Sweden is our city tip for you!


The Hub #9 Content inspiration – January 2019

The new year is here so is our 9th issue of The HUB Magazine! In our first edition of 2019, we have lined up lots of refreshing and insightful reads. Learn all about uplifting your personality skills, which is not only useful in your professional life but also in your personal life.

Have you ever wondered about what to write about, where to get all those good ideas from or how to uncover trends, tools and tips that might appeal to your audience? Our interesting article about creating, gathering and curating meaningful content will help you to engage with your audience in a social or business environment.

Sometimes it’s a big challenge for individuals to instantly connect with new people. We have a solution for this! Read our article about the pillars and principles for forging lasting connections with people. You can also Inspire your potential customers or business partners and leave an unforgettable impression by following our tips on breaking the ice in business.

One of the best things to do for your business right now is to understand the Millennial generation of consumers. If you want to attract Millennials, speak their language! And one of our HUB articles shows you how to do this.

If you are planning your next holiday destination, Paris is our city tip for you. Home to Webhelp headquarters, Paris – the city of love & sparkling lights has amazing places to explore.