Webhelp DACH - an outsourcing partner for companies in the DACH region and beyond

With changing conditions and the decreasing number of CX suppliers in the delivery market, customer experience management is becoming an emerging challenge for companies in the DACH countries.

In order to provide an excellent customer experience at this very time, it is necessary to find an experienced partner who can meet these requirements. However, the DACH region provides attractive onshore solutions and outstanding customer service for a wide range of industries.

With more than 20 years of expertise in business process and customer experience outsourcing, at Webhelp we focus on sustainable growth, investing in technology and developing lasting solutions – in partnership with and for our business partners and their customers.

This enables us to provide customised solutions and an exceptional customer journey.

This white paper “Driving CX Excellence in the DACH Region” examines the challenging conditions faced by companies in the DACH region and also highlights the potentials of a local onshore solution for your business, within the DACH market and beyond:

 

Webhelp DACH – Onshore solutions made easy!

Webhelp DACH

Created in collaboration with Peter Ryan, Principal Analyst at Ryan Strategic Advisory, this publication provides information and insight for those who are looking for an experienced and established Customer Experience & Outsourcing partner for their business.


Webhelp Kosovo – Europe’s up-and-coming nearshore delivery market

Looking at it from a sector and size perspective, customer experience management is a challenging task for companies in the DACH countries. Operational challenges alongside macro-level (social level) disruptions have made the delivery of an excellent Customer Experience (CX) even more complex. 

In addition to the tight labour market and rising operating costs, the greatest challenges are increased compliance demands and the rapidly shifting CX delivery models. 

A future-oriented outsourcing service provider is characterized, among other things, by its choice of location, which is the perfect basis for outstanding customer service. For this reason, Webhelp has established several operations in Kosovo. Without doubt, Kosovo is one of the most significant and strategically beneficial business locations for the DACH market. 

This white paper “Driving CX Excellence in the DACH Region” examines the challenging conditions faced by companies in the DACH region and also highlights the Kosovo region, a perfect choice for high-performance nearshore solutions:

 

Webhelp Kosovo – Nearshore solutions made easy!

Created in collaboration with Peter Ryan, Principal Analyst at Ryan Strategic Advisory, this publication provides information and insight for those seeking an experienced Customer Experience partner who is established and strategically positioned in the most relevant nearshore regions.