How does Webhelp support employees’ well-being?

We do provide private health insurance, organize well-being and sports initiatives, and frequently request feedback from our employees for continuous improvements. Additionally, we promote a work-life balance culture, and our offices have dedicated areas for relaxing and gaming.

Is there a dress code at Webhelp Portugal?

We want you to feel comfortable, and our dress code is informal. However, please keep in mind that your clothing should be appropriate and respectful to all your co-workers and clients.

What benefits does Webhelp Portugal offer?

At Webhelp, we offer comprehensive compensation and benefits packages that match your skills, experience, and role position. Your salary package includes a base salary paid for 14 months a year (including holidays and Christmas allowance), meal allowance, transportation allowance, and a variable monthly performance bonus linked to your personal or team’s performance.

The benefits package includes private health insurance with dental cover (free after 6 months of the contract), team buildings, amazing parties, on-site and off-site events, environmental and social responsibility activities, sports activities, language courses, and access to a large range of discounts in shops, malls, restaurants, gyms, and our platform WebEngage. You can earn points and exchange them for days off or vouchers. Additionally, you’ll be joining a people-first, relaxed, and rewarding work environment driven by a Strive to Enjoy Everyday culture.

Here, work-life balance is real, and there are plenty of opportunities for you to grow your career. (90% of our promotions are internal). These are all good reasons for you to enjoy this journey with us.

Does Webhelp Portugal offer part-time jobs?

Yes, for sure, depending on the specific project.

Does Webhelp Portugal offer work-from-home jobs?

Yes, we have work-from-home open positions.

Does Webhelp Portugal offer entry-level positions?

Yes, we do offer entry-level positions since we do provide training and develop our teams internally.

Does Webhelp have an employee referral program?

Yes, it is part of our culture to promote and hire new people from our employees’ referrals. At Webhelp Portugal, this program is called “Bring a Friend,” and it financially rewards Webhelpers who refer new hires.

Is it possible to work on weekends?

Yes, we have different working shifts, and some include working on weekends. It will always depend on your role and the specific project needs. One thing is for sure; you’re entitled to two days off per week.

Where can I see all the available jobs?

You can check all Webhelp Portugal job openings on our Careers website and some on our LinkedIn profile. Follow Webhelp Portugal’s Instagram profile to stay updated on the latest news about careers and life at Webhelp.

How do I apply for a job at Webhelp?

Applying is easy and won’t take you more than 1 minute. If you’re applying via the website, you should fill in and submit the form that appears on the job role page you want to apply for. If you’re applying via LinkedIn, check the job offers menu and follow the steps asked.

Does Webhelp hire for roles other than Customer Support?

Yes. You can apply for General Management & Leadership, Human Resources & Recruitment, Operations, Marketing & Communications, Finance, and many more roles that might be open. If you start your career as Customer Support Advisor and depending on your development, you’ll still get the chance to evolve to a different career path by enrolling in skills assessments. We invest in our employees’ career progression and give them opportunities to grow and change career paths.

When will I be contacted after applying for a job?

After applying, you’ll receive by email a language skills test. After successfully completing the assessment, our HR team will be in touch within a few days.

How will Webhelp get in touch with me?

Our Human Resources department will contact you through email or the phone number you submitted when you applied.

How long is the recruitment process?

The faster you apply and answer our online assessment, the faster you will be onboarded!

Can I update my application or change details after submission?

After submitting the application, you can update information during the interview with the recruiter or by submitting a new application.

Do I need to upload a CV with my application?

Yes, you will be requested to upload your CV when applying.

What information should my CV contain?

Your CV should include a sum-up of your previous professional experiences, especially the ones most relevant for the job role you’re applying for, as well as your soft and technical skills, level of language skills, and any interesting project or living abroad experiences that enriched your background.

When do I find out what project I will be working on?

During the recruitment process, our recruiter will assess your skills and experience, share with you the available projects, and decide on which project your potential can be maximized. We always try to match your expectations, skills, and interests with the available projects.

How can I send my feedback on the application and recruitment process?

When applying to Webhelp you get to assess your application right from the beginning. You will receive an instant email with a link to our assessment tool, which is the first step of your recruitment process. By the end of it, you will be asked to rate and comment on your experience with Webhelp. Additionally, we also want to know your opinion after your start working with us through an internal survey.

How can I grow my career at Webhelp?

Bear in mind that in Portugal, more than 90% of the recruitment is done internally. This means that we have an internal assessment process available to all employees, which allows them to apply to several positions, from trainer to team leader, reporting, and recruiter, among others. You will be the one with the ability to drive your career, and Webhelp will assess your potential and develop your skills.

What are the advantages of working at Webhelp for my career?

Webhelp is a multicultural company with a lot of diversity. Understanding other cultures and customs, learning a new language, and interacting with other expats will help you grow both as a professional and a person. We also spend time sharing our real-life stories – so you’ll get to know people with amazing backgrounds! You will have the opportunity to work on multiple projects for one of our clients in industries such as retail, finance, insurance, technology, sales, and much more and discover the backstage processes of some of the most valuable and loved companies in the world. You’ll be able to definitely develop your skills in time management, client relations, team management, and languages while enjoying a lifetime experience in a vivid, dynamic, and people-first culture.

Does Webhelp offer training and career development courses?

Webhelp offers training on hard skills, soft skills, and role-targeted training paths, promoting both hierarchical and transversal career evolution. We provide an extensive initial training plan of 2 to 4 weeks. You will learn how to deliver superb customer service, and we’ll equip you with everything you need to know about the project. Apart from this, we have continuous development programs and career path sessions to help you determine in what role you’d like to continue with us in the long term. You can enroll in language courses and e-learning sessions.

When and how do I get paid for my training?

Training is paid within the normal payroll cycle, and since day 1, despite its duration.

Is the training material provided by the company?

Yes, it is, as well as training follow-up on certain contents.

Does Webhelp organize team building activities?

Yes, Webhelp Portugal organizes regular teambuilding activities to promote team unity and engagement. For us, collaboration and healthy team spirit are very important, so you’ll have moments to celebrate, have fun, and engage with your teammates.

I have some concerns about moving to a new country I don’t know. What is the experience like?

Moving to a new country is always a challenging and exciting experience at the same time. We understand how you feel because we have welcomed other brave expats from over 80 nationalities. The first thing you need to know is that our Human Resources department is completely available to answer all your questions and will support your relocation and settling-in process. We will help you prepare your Portuguese documentation and bank account and provide you with accommodation at a lower cost upon your request.

Regarding Portugal, this country was considered one of the 5 safest countries in the world according to the Global Peace Index 2021. Lisbon frequently comes up in the top 10 of the most tolerant and socially progressive cities. Besides, it has recently started attracting large expat communities from Central and Northern Europe. You will find a true melting pot of cultures, cuisines, music, and artistic influences from around the world.

Living in Portugal feels like being on holiday every day. And you just happen to work as well. Webhelp Portugal is a multinational hub that offers many possibilities to meet friendly people with stories you can relate to and who will ease your integration.

Do I need a visa to work in Portugal?

You do not need a visa if you have European citizenship.

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