Menu
Close
Job Brief:
The Customer Support Advisor is responsible to handle all incoming inquiries through inbound calls and outbound calls when needed. They are responsible to address concerns coming in from customers, and they are they key drivers of our customer satisfaction.
Functional responsibilities include:
• Responsible for handling technical-support and support related questions for clients, customers and partners
• The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Client’s Contact Management System
• Achieve call center metrics as defined by Webhelp
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to Client’s Procedures
• The advisor is obligated to use client's tools in an ethical way without any abuse that could lead to financial loss.
• Adhere to the planned schedule which announced by workforce management experience
• Beneficial with previous experience in a customer service role. Good references are a minimum hiring requirement, especially if the candidate lacks previous work experience.
Minimum Requirements: