Business Trainer

Job Advert

If you’re looking to boost your career in the customer service industry and have a focus on business efficiency then this could be your calling!

Concentrix + Webhelp is on the hunt for someone highly organised and motivated to step into the role of Business Trainer on an exciting campaign in our Durban office.

Working in partnership with the management team and other departments you’ll undertake the key responsibilities of designing, delivering, assessing and evaluating training solutions relevant to the business needs of the contact centre to ensure delivery and implementation of best practice.

As a Business Trainer, a knack for communication is a key attribute as you’ll need to hear what’s not being said, bringing to light areas which can be improved ahead of time.

We want someone positive and encouraging with can-do attitude, someone who works well under pressure and can identify gaps in knowledge as well as find solutions to solve this.

Our ideal candidate has sufficient accredited training experience and leads by example. We want someone who understands the importance of customer service excellence and taking an approach to efficiency.

If you’re passionate about growth and improvement, take the next step towards developing your career as a Business Trainer and apply today.

What you will do in this role
As a Business Trainer on our team, you’ll be:

• Demonstrating, understanding and complying with all legislative requirements including but not limited to FSA, CCA, DPA, OFCOM and OFGEM
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural competencies and skills
• Keeping up to date with products, pricing and training materials to ensure correct product knowledge is passed to delegates at all times
• Maintaining a high quality of service for all customers and clients
• Sharing product knowledge and experiences to new delegates
• Updating relevant systems accurately with relevant information
• Ensuring all groups are trained in the appropriate timescales, all standard processes are followed and all paperwork is completed accurately and timeously
• Identifying delegates’ development areas at an early stage and ensures appropriate support is implemented, determining the cause of any issues presented by using effective questioning techniques to collect enough information to resolve the issue and ensuring the Line Manager is kept aware of all issues
• Ensuring all possible avenues are undertaken to assist new delegates to pass the training at the required level

Your qualifications and experience
Concentrix + Webhelp is a great match if you have:

• A Matric certificate
• A minimum of 12 months’ training delivery experience in a fast-paced environment
• A minimum of 6 months’ experience designing, assessing and evaluating development intervention
• Competence and experience in the use of Microsoft Office packages
• A clear credit and criminal records

Please note that the appointment will be made in line with the company’s EE Plan.

After applying, you will be sent a link to complete a quick online chat-based interview. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.