Customer Care Advisor with German – Turkey

Why join us

Want to develop your career in your second home working on exciting international projects? Then come join our dynamic multilingual teams in Istanbul and Izmir. You will grow with us in a global company that puts its people at the heart.

We are bringing Customer Care Advisors on board for our clients – some of the top players on the global market in industries such as tech, finance, media, healthcare, travel and many more. No two days will be the same as you’ll provide valuable interactions to a wide range of customers.

Your mission at Webhelp

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. We’ll strive to assign you a project that fits your career goals and expectations. All our clients deliver the best customer experience practices in their industry and are innovation-orientated.

Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

What you will be doing at Webhelp

As a Customer Care Advisor, you will:

• Assist and delight customers across multiple channels (voice, email, chat, social media)
• Attract potential customers by answering product and service questions
• Maintain customer records by updating CRM
• Identify and escalate improvement opportunities
• Handle customer recoveries highlighted through Accreditation Satisfaction surveys with a continuous improvement mindset
• Ensure that the degree of satisfaction meets the customer and company needs
• Contribute to creating brand engagement for our client
• Receive and give feedback openly within your team
• Follow the company’s communication procedures, guidelines and policies

What we are looking for

Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize and manage time effectively.

We’ll be a great match if you:

• Are proficient or native in German – fluency in English is a plus
• Have excellent interpersonal skills and ability to communicate effectively with internal or external stakeholders at all levels from different cultures and backgrounds
• Are excited to develop your career in Turkey (6 months, 12 months, 2 years – the choice is yours)
• Treat all data and personal information with utmost confidentiality
• Are proactive, results-driven, self-motivated and a great team player who can work in a dynamic, multi-cultural environment

You appreciate our values ​​of recognition, integrity, unity, commitment and you are eager to create the “wow” too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

What we offer

• Attractive / negotiable salary and performance bonus
• Relocation package:
  o Flight ticket from Germany to Turkey (up to 400 euros)
  o 4-week accommodation in a cosy hotel or Airbnb (chosen by Webhelp Turkey)
  o Visa and work permit support (for applicants without a Turkish passport)

• Full paid training about the company and the project you’ll be working on
• Flexible shifts: Monday to Sunday, part-time or full-time
• Career progression:
  o Team Leader
  o Trainer
  o Project Manager
  o Possibility to change departments: IT, HR, Marketing, Sales or Operations
• A dynamic and fun working environment in vibrant Istanbul or Izmir
• Opportunities for an international career through the Webhelp International Mobility Program

Who we are

Webhelp is a global organization headquartered in France with more than 60,000 employees. We focus on creating superb customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

From social media management to payment services, we support our customers so that each stage of their experience is efficient and more personalised. Our clients are among the most progressive brands in the world.

If this sounds like you, join us in Turkey!

Webhelp Turkey is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws.