Insurance Team Leader for Airbnb project – APA/CIP qualified – Lisbon based
Description
Why joining us
Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Insurance Team Leader to provide great customer support, maintaining quality & improving the performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company
What you’ll be doing at Webhelp
As an Insurance Team Leader for Airbnb project, you will:
- Supervise, monitor and develop a team of insurance Customer Advisors
- Handle insurance escalation calls
- Closely monitor the SLAs and KPIs of the project
- Guarantee the continuous monitoring and improvement of the KPIs project by identifying performance gaps, analysing root causes, and developing strategies to improve the results of the team
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance
- Create an inspiring team environment with an open communication culture
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth and internal progress in different job positions
- Experience all the opportunities that living in Lisbon has to offer.
We’ll be a great match if you:
- Are fluent in English and any of the following: German, French, Spanish, Portuguese or Italian (written and oral)
- Have at least 1 year of previous experience in Team Management (mandatory)
- APA/CIP qualified or studying towards qualification with experience on the Irish market (mandatory)
- Have good IT skills, especially in MS Excel / MS Office / Google G-suite
- Have In-depth knowledge of performance metrics (KPIs)
- Have excellent communication and leadership skills
- Are keen for the opportunity to relocate to Lisbon, Portugal.
What we offer you:
- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance (from day 1)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Relocation package and accommodation guaranteed (for 12 months)
- We promote inter-company mobility to work at any of our sites around the world.
- Workplace: Work on-site in Lisbon, Portugal with hybrid opportunities.
“Webhelp is a company that offers growth opportunities equitably to all who demonstrate their commitment and value.”–Tatiana Cardoso – Team Leader
Who we are
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us!
Webhelp is an equal-opportunity employer.
Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.