Legal Claims Management
Webhelp’s skilled and accredited pre-litigation teams offer time-served legal expertise and high-quality claims management, across all lines of business. More than a third of our team members have over 3 years’ experience in the claims process. We handle over 10,000 cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.
Privacy and Legal Services
Webhelp’s highly skilled paralegal teams offer time-served legal expertise across multiple lines of business. Our regulatory compliance framework, certifications and approvals allow us to support our clients, as well as having extensive experience in operating in regulated environments for our existing clients.
Know Your Customer Services
We offer our clients a streamlined Know Your Customer (KYC) route, respecting evolving regulations and complying with digital transformation, which is key to a successful activation process.
We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach. It combines “End-to-End” proprietary platform and KYC experts for tailor-made KYC for an optimal customer onboarding experience.
Legal Claims Management
Webhelp’s highly skilled paralegal teams offer time-served legal expertise across multiple lines of business. Our regulatory compliance framework, certifications and approvals allow us to support our clients, as well as having extensive experience in operating in regulated environments for our existing clients.
Privacy and Legal Services
Webhelp’s skilled and accredited pre-litigation teams offer time-served legal expertise and high-quality claims management, across all lines of business. More than a third of our team members have over 3 years’ experience in the claims process. We handle over 10,000 cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.
Know Your Customer Services
We offer our clients a streamlined Know Your Customer (KYC) route, respecting evolving regulations and complying with digital transformation, which is key to a successful activation process.
We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach. It combines “End-to-End” proprietary platform and KYC experts for tailor-made KYC for an optimal customer onboarding experience.


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Whitepaper: Using KYC to deliver competitive differentiation
The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to…
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
Whitepaper launch: Reimagining service for the new world
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How the Yodel and Webhelp partnership faced the challenge of COVID-19
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Five key questions for CEOs, a response to McKinsey Digital
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Customer engagement insight for 2020 and beyond
News,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Fashion & Luxury,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
Sectors impacted by the COVID-19 lockdown
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How the game is changing for CX markets and channels
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Can the Crisis Curve create a roadmap for CX transformation and stability?
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The importance of emotional connection with customers during the Coronavirus.
Our latest news
News,Whitepaper,English,Industries,Legal Services
Whitepaper: Using KYC to deliver competitive differentiation
The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to…
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
Whitepaper launch: Reimagining service for the new world
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How the Yodel and Webhelp partnership faced the challenge of COVID-19
News,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America