Augmented andvirtual reality
The Integration of innovative tools like augmented and virtual reality creates a new digital experience for the customer. Using these tools, brands are able to; build customer relationship, improve conversion rates and add value to the shopping experience. A customer is able to visualize the product in an almost real view which most often positively influences the purchasing decision.
Social commerce
The sheer amount of time spent on social media platforms especially with the young generation, has strategically positioned social commerce a surging ecommerce market trend. Now more than ever are brands pressured to streamline their services across devices and platforms such as Facebook, Instagram, TikTok, Snapchat & YouTube whilst offer a consistent omni-channel experience. Our Omni-channel solutions at Webhelp have got you covered.
Machine learning
Predictive analysis plays a vital role in marketplaces and deploying machine learning is an essential part of solving the equation. The algorithms gathered from machine learning enhances a better prediction of sales, returns and customer service based on the customer behavior. At Webhelp, we acknowledge the data and insights gathered from analytics as a powerful tool in our business strategy which focuses on delivering outstanding personalized customer experience.
Augmented and virtual reality
The Integration of innovative tools like augmented and virtual reality creates a new digital experience for the customer. Using these tools, brands are able to; build customer relationship, improve conversion rates and add value to the shopping experience. A customer is able to visualize the product in an almost real view which most often positively influences the purchasing decision.
Social commerce
The sheer amount of time spent on social media platforms especially with the young generation, has strategically positioned social commerce a surging ecommerce market trend. Now more than ever are brands pressured to streamline their services across devices and platforms such as Facebook, Instagram, TikTok, Snapchat & YouTube whilst offer a consistent omni-channel experience. Our Omni-channel solutions at Webhelp have got you covered.
Machine learning
Predictive analysis plays a vital role in marketplaces and deploying machine learning is an essential part of solving the equation. The algorithms gathered from machine learning enhances a better prediction of sales, returns and customer service based on the customer behavior. At Webhelp, we acknowledge the data and insights gathered from analytics as a powerful tool in our business strategy which focuses on delivering outstanding personalized customer experience.
Why we are the perfect match
World class service
Using our WoW operating framework, we provide world-class sales and service operations. Our experts are empowered to deliver value, increase sales and maximize margins for our clients. We help digital new entrants to take the market by storm and traditional retailers to expand into e-commerce.
Center of excellence
The Centre of Excellence is the hub of our innovation network. We consolidate frameworks in an environment entirely dedicated on adding value and optimising CX. We focus on creating loyal brand advocates by reducing customer effort, first contact resolution and creating enjoyable retail experiences.
Multi-channel solutions
A brand is perceived as forward-thinking and responsive to customers’ needs when it invests on disruptive technologies such as VR across different media. As a technology enabler, we combine digital assistance tools with a human touch to offer consistent, value-adding & secure shopping experiences.
Why we are the perfect match
Using our WoW operating framework, we provide world-class sales and service operations. Our experts are empowered to deliver value, increase sales and maximize margins for our clients. We help digital new entrants to take the market by storm and traditional retailers to expand into e-commerce.
The Centre of Excellence is the hub of our innovation network. We consolidate frameworks in an environment entirely dedicated on adding value and optimising CX. We focus on creating loyal brand advocates by reducing customer effort, first contact resolution and creating enjoyable retail experiences.
A brand is perceived as forward-thinking and responsive to customers’ needs when it invests on disruptive technologies such as VR across different media. As a technology enabler, we combine digital assistance tools with a human touch to offer consistent, value-adding & secure shopping experiences.
Our solutions to support you
Know Your Customer Services
A streamlined Know Your Customer (KYC) route, respecting regulations and complying with digital transformation, is key to a successful activation process.
Enterprise Services
No matter what your need is, we enjoy innovating. Our end-to-end approach solves complex B2B challenges using tailored frameworks that guarantee our clients’ maximum satisfaction.
Payment Services
With our expertise in Credit and Payment services, we support you to make your business safe and simple, both in B2B and B2C, offline and online.
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
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Latest news about Retail and Ecommerce
News,Article,Retail & E-Commerce,Analytics & managed services,Technology services,Automotive & Mobility,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil