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Bienvenidos a Perú *

* Les damos la bienvenida al Perú

Peru Lima_Machu Picchu

Magical Peru

Peru is home to Machu Picchu and Lake Titicaca, the country is well known for its incredible diversity of landscapes and its ancient Inca past, however, Peru is much more than a tourist destination!
It is one of the most stable economies in South America and has one of the safest political environments in the region.
It offers direct access to its population of more than 32 million Spanish speakers, where every year new talents leave schools and universities hungry for a career and a chance to have a formal and stable job.

Webhelp Peru

After a fruitful collaboration in the region, Webhelp acquired at the beginning of 2021 the local player “Dynamicall”, a company founded by Enrique Beltran, with more than 13 years of experience in the region at the date of the transaction.

Our branch in Peru is now an integral part of the Webhelp family, with two operational sites and more than 4500 collaborators, serving numerous clients in areas such as Costumer Experience, technical support, B2B sales, Back-office, B2C sales, retention… as well as in several industries such as E-commerce, Food delivery, fashion, Telecommunications, Technology among others.

Peru Lima_beach_W

We offer onshore, nearshore and offshore solutions for every business.

Our branch in Peru has gone beyond the limits of its border, serving today clients from all over the world and in several languages such as Spanish, English, Japanese, Portuguese, French and others.

With an onshore solution for our local clients looking for a solid, committed and reliable partner, or offshoring Spain, Portugal or Japan, such as our nearshore solution for North America, Canada, Chile, Colombia, Mexico, Central America, Argentina, Uruguay or any other Latin American country, we are ready to support your business regardless of your location. With a complementary “follow the sun” solution or periodic night shift or weekend support, as well as regular business hours, Peru will be here to meet your needs by offering a tailored alternative.

Peru Lima_jumping-girl

Our people and their skills:

Our more than 4500 employees are well trained to ensure a solid, professional and quality customer experience. The Peruvian accent is one of the most neutral in the region, which facilitates cross-border interactions. Our team is young, mostly between 20 and 35 years old, has a strong academic background and many linguistic skills, currently speaking English, French, Japanese, Portuguese, Italian and of course, Spanish. Peruvians are by nature kind, patient and empathetic, some of the main soft skills needed in our industry.
Our team is committed, reliable, professional and client-focused, it is the engine of our success collaborating with some of the most renowned companies in the world and in Latin America.

Our management team:

In Webhelp we sum talent and experience with a management team more than prepared to ensure the good development of the operation and our human talent.
In Peru, as in the entire group, we train and develop our team of managers throughout their careers, providing countless opportunities for professional and by extention personal growth. In this way we have ensured a seasoned team in different areas allowing a solid understanding of the business while managing in an agile, proactive and committed way to Webhelp, our clients and our people.

Peru between creativity and innovation:

Through our years in the BPO industry, we have learned that quality and customer experience are key to driving strong brand awareness in the digital aera.

We created UbyCall to connect companies with the right talent at the right time, ensuring the end-user experience.
We are passionate “Game-Changers”, so we are constantly thinking of new ways to improve our services. Flexibility is key in our industry to maximize efficiency, UbyCall offers the right amount of talent when your business requires it most.

As a company that puts people first, we have identified an evolution in the mindset of the new generations, who are looking for more freedom and autonomy. With UbyCall, people no longer need to be behind an office desk for 8 hours a day, they choose when and where they can or want to work. Flexibility is a very important value for the new generations.

There is no reason to choose between operational excellence and cost control. UbyCall offers the perfect combination that allows you to offer a high quality service to your end users while controlling your budget.

Come to Peru to discover the first BPO MarketPlace in the industry!

Our locations:

We operate from 3 headquarters strategically located in the outskirts of Lima, close to the residential areas of our collaborators in order to reduce travel times.
Our offices are conveniently placed near the main bus routes and the Panamerican Highway connecting to the larger residential areas of Lima.

We have offices that meet all types of security requirements with the latest CCTV technology, 24/7 on-site security, access control…..
We make sure that our facilities offer a pleasant space, which allows to focus on the essentials, while enjoying being at work. We have subsidized restaurants, on-site medical care, breakout areas, training and coaching room, free transportation on the night shift, as well as individual lockers and parking.

Our culture:

At Webhelp Peru we work hard, we play hard, in addition to our legendary global activities that we develop every year, we have many local engagement initiatives to create the right environment for our people.

Here are some pictures, to give you an idea!

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